Introduction | Exchange and Return Policy
Please check the [Exchange/Return Conditions] before proceeding with each procedure
Table of Contents
*Exchange and Return Conditions
*Where to do Exchanges and Returns
*Related FAQ Articles
Exchange and Return deadline
For Stores Orders: Within 30 days of the date of purchase
For Online Orders: Within 30 days of the shipping date. More information will be available in your [Purchase History]
Items required for Exchanges and Returns
Items must be in brand-new condition unused, unwashed, and complete with all original accessories such as product tags, stickers, buttons, etc. Additionally, they must not fall under the category of “Items Not Eligible for Exchange or Return” listed below.
For purchases completed at a UNIQLO Store
- Paper receipts and e-receipts (please bring all receipts given to you at the store)*
- *Returns cannot be processed if the [Product List] from the purchase history is presented at checkout. Please see staff to assist with finding e-receipt if opted at purchase.
- Please note: Purchases made in-store can only be exchanged or returned in-store.
For purchases completed at the Online Store
- For exchanges, Purchase Invoice from [Purchase History] may be required
- If Pay-At-Store is used, please provide receipt
- Please note: Purchases made online can only be returned by mail. Products can be exchanged for a different size or color in-store. Purchases made with Pay-At-Store can only be returned to the store of the original purchase.
Products that Cannot be Exchanged or Returned
- Products that have been used or washed
- Items that are scratched, damaged, dirtied, or soiled
- Products that have been hemmed or altered
- Items that were marked as final sale.
- Items missing accessories or with damaged/soiled accessories
- Innerwear, including underwear and bras
- Used clothing sold at RE.UNIQLO, and items that have undergone repair services
Additional items required for exchange/return
As long as all accessories are present, we will accept returns even if the product has been opened or removed.
- Price tags (paper tags with barcodes and prices)
- Attention tag (paper tag with handling instructions)
- Packaging (zip-type plastic bags, paper tags or obi with the product name printed on them, paper packaging that comes with underwear or shorts, etc.)
Store-sold products
Exchange at
At any UNIQLO Stores nationwide
Return at
Any UNIQLO Store nationwide* as long as purchase was made in-store
If Pay-At-Store is used, return must go to the store where the purchase was made.
*Items purchased in Ala Moana items may not be returned, exchanged, or price adjusted in the U.S. mainland.
Items from US. may not be returned, exchanged, or price adjusted in the UNIQLO Ala Moana
Online store products
Exchange at
UNIQLO Website
Return at
If Ship to Home Order - Return Online
If Pick Up Today Order - Return Online
If Ship to Store Order - Return Online
Please check the FAQ page below for additional information.
Before processing Return/ Exchange
➤ What if I have a store purchase to return but there is no store close to me?
Customers have the ability to Mail in their store purchases to the closest store near them from a list of stores that accept Mail-in request. Customer will need to fill out a Store return from (that can be found below) but customers are responsible for providing their own shipping label.
For Further information on Mail in return - How do I return an in store purchase by mail?
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➤ My online item came defective how do I return?
When processing a return please be sure to select Damaged / Defective as the reason for return. Please be sure item is still in original condition when returning
For Further information on how to return online defective orders - How do I return my online order?
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➤ Can I return items from multiple orders in one package?
Yes! Items from different orders under the same account can be returned together if all items meet the return policy guidelines. We ask that you generate one return label for each separate orders. Please attach one label outside the packaging and the additional labels inside in order for us to process the return.
Please Note: The $7 return prepaid label fee (plus applicable taxes in select states) will only be deducted from your refund amount ONCE if different orders are returned together in one package.
Orders from different accounts cannot be returned together. Thank you for understanding.
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➤ Can I send in a return and exchange at the same time ?
Yes! You are able to send both at once and the warehouse will be able to handle the separate request respectively. Please be sure when filling out Exchange and Return request the items that are being exchanged and returned are reported correctly in your form.
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➤ I am having an issue creating my return label, what should I do ?
We recommend to clear the web browser's your cache and cookies then reload the page. If that doesn't work please try another device or web browser. If all other options are exhausted please contact us directly.
After processing Return/Exchange
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➤ When should I expect my refunded amount?
Once your returned items are sent out it can take up to a 7 days to arrive to warehouse as that depends on where the return is coming from and current volume of either FedEX or USPS. Once arrived at warehouse it can take another 2-7 business days for them to fully process.
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➤ How do I cancel my return/exchange request?
In your [Purchase History], you may click the Exchange or Return button , click on Details, and select Cancel button for the items you would like to cancel. A pop-up will appear confirming selection, please confirm cancellation request once more. If you need to reprocess return due to incorrect item or to change to an exchange process , please be sure to log out and log back in to allow the system to register the cancelled request. If you are having issues still processing a new return/exchange request after cancelling please contact our Live Chatbot
For Further information on Cancelling Request and resubmitting:
Can I cancel my Exchange or Return Request? | When Return/Exchange is canceled and re-submitted?
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➤ I have lost my QR code/ Return label, how do I get it back?
You can go back to your Purchase History then click on the Exchange or Return button. From the Details page, you can reprint the label, or get access to QR code again. Return label is also sent to your email address that is associated with your Uniqlo account.
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➤ What courier companies can I use to send my items back?
FedEx and USPS.
**Please note that all mail-in returns being sent to our Disney Spring location can only be sent via UPS or FedEX. USPS IS NOT ACCEPTED FOR MAIL-IN RETURNS at this location.
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➤ It has been over 2 weeks, and I still have not received my refund, what now?
We strongly recommend to check the tracking of your return as it may possible that their is a delay with the carrier delivering to our warehouse. If it is still in transit we ask you allow carrier time to deliver. If return has been delivered to warehouse and it has been more than 7 business days since its arrival date please contact us directly and we will be able to further assist with informing you of your refund status
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➤ What if I do not have a printer to print my return label?
When processing a return you have the option to either print a return label or use a QR code. The QR code is scanned at either FedEx or USPS and they will print a label for you from the QR code.
BY CHAT