Exchanges and Returns
About Exchanges
⦿ For In-Store Purchase
Merchandise purchased in any U.S. UNIQLO store can be exchanged at any UNIQLO Store location within the U.S, Please bring the purchase receipt and original form of payment at time of exchange. Item you wish to exchange must meet requirements listed above.
⦿ For UNIQLO.com Purchases
Choice 1: Exchanges are available through UNIQLO.com via Order History (please click here to learn how to process Online Exchange).
You will need to provide credit/debit card to complete Exchange as you will be charged as if you are placing a new order. You will not be charged for the delivery fee for this Exchange order.
Choice 2: You can exchange your online orders at any UNIQLO Stores nationwide but only for the same item in a different size or color.
Online orders cannot be exchanged for a different Uniqlo item in store. If you would like a different item please proceed with a Return Request and either place a new order online or shop in store for desired item.
About Returns
⦿ For In-Store Purchase
Merchandise purchased in any U.S. UNIQLO store can be returned to any U.S UNIQLO store as long as it meets Requirements.
- A refund from the store may take up to 3-5 business days depending on the financial institution. Items that are not allowed to be returned are items marked as Final Sale, Undergarments, International purchases or items that do not meet requirements that are above.
⦿ For UNIQLO.com Purchases
‣If paid with the Pay In-Store payment:
-Purchase History [website users on PC/Mobile]
-Order History [UNIQLO App users]
Return Fee: With sending in items via mail there is a $7 Return fee (plus applicable taxes in select states) that is automatically deducted from your refunded amount.
If you need to return multiple orders at once, you must print a return label for every order being sent back. (3 orders sent back = 3 return labels generated). Place one label on the outside of the box and every other return label inside parcel. You will only be charged ONE Return fee.
Time limit: Items purchased online must be shipped out on the last day of the return period. You can check the Return by date in your Order History Page.
Before processing Return/ Exchange
➤ What if I have a store purchase to return but there is no store close to me?
Customers have the ability to Mail in their store purchases to the closest store near them from a list of stores that accept Mail-in request. Customer will need to fill out a Store return from (that can be found below) but customers are responsible for providing their own shipping label.
For Further information on Mail in return - How do I return an in store purchase by mail?
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➤ My online item came defective how do I return?
When processing a return please be sure to select Damaged/ Defective as the reason for return. Please be sure item is still in original condition when returning
For Further information on how to return online defective orders - How do I return my online order?
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➤ Can I return items from multiple orders in one package?
Yes! Items from different orders under the same account can be returned together if all items meet the return policy guidelines. We ask that you generate one return label for each separate orders. Please attach one label outside the packaging and the additional labels inside in order for us to process the return.
Please Note: The $7 return prepaid label fee (plus applicable taxes in select states) will only be deducted from your refund amount ONCE if different orders are returned together in one package.
Orders from different accounts cannot be returned together. Thank you for understanding.
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➤ Can I send in a return and exchange at the same time ?
Yes! You are able to send both at once and the warehouse will be able to handle the separate request respectively. Please be sure when filling out Exchange and Return request the items that are being exchanged and returned are reported correctly in your form.
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➤ Can I return items that I purchased online but exchanged in store ?
Unfortunately all items that are being returned must match the original details of your order. Items that are exchanged in store forfeit the ability to be returned as the exchanged item are now considered FINAL SALE.
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➤ What Items cannot be returned/exchanged ?
•Final Sale items
•Innerwear (underwear, bras)
•Uniqlo items purchased outside of the U.S. ( International purchase)
•'Items that do not meet this criteria:
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➤ I am having an issue creating my return label, what should I do ?
We recommend to clear the web browser's your cache and cookies then reload the page. If that doesn't work please try another device or web browser. If all other options are exhausted please contact us directly.
After processing Return/Exchange
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➤ When should I expect my refunded amount?
Once your returned items are sent out it can take up to a 7 days to arrive to warehouse as that depends on where the return is coming from and current volume of either FedEX or USPS. Once arrived at warehouse it can take another 2-7 business days for them to fully process.
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➤ How do I cancel my return/exchange request?
In your order history you may click the Exchange or Return button , click on Details, and select Cancel button for the items you would like to cancel. A pop-up will appear confirming selection, please confirm cancellation request once more. If you need to reprocess return due to incorrect item or to change to an exchange process , please be sure to log out and log back in to allow the system to register the cancelled request. If you are having issues still processing a new return/exchange request after cancelling please contact our Live Chatbot
For Further information on Cancelling Request and resubmitting:
Can I cancel my Exchange or Return Request? | When Return/Exchange is canceled and re-submitted?
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➤ I have lost my QR code/ Return label, how do I get it back?
You can go back to your Order history and reprint the label or get access to QR code again. Return label is also sent to your email address that is associated with your Uniqlo account.
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➤ What courier companies can I use to send my items back?
FedEx and USPS.
**Please note that all mail-in returns being sent to our Disney Spring location can only be sent via UPS or FedEX. USPS IS NOT ACCEPTED FOR MAIL-IN RETURNS at this location.
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➤ It has been over 2 weeks, and I still have not received my refund, what now?
We strongly recommend to check the tracking of your return as it may possible that their is a delay with the carrier delivering to our warehouse. If it is still in transit we ask you allow carrier time to deliver. If return has been delivered to warehouse and it has been more than 7 business days since its arrival date please contact us directly and we will be able to further assist with informing you of your refund status
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➤ What if I do not have a printer to print my return label?
When processing a return you have the option to either print a return label or use a QR code. The QR code is scanned at either FedEx or USPS and they will print a label for you from the QR code.
BY CHAT