How do I return my online order
・About Pay in Store Return
・Commonly Asked Questions
About Online Returns
Requirements: All merchandise must be unwashed, unworn, with all tags attached, unaltered and within 30 days from original shipment date (i.e. Shipment Date: July 10th - Last Day to Return: August 9th) to be eligible for Returns / Exchanges.
All online orders including both options to pickup in Store will need to be mailed back to our warehouse. Online Returns can ONLY be accepted via mail with our Prepaid Return Label.
-Purchase History [website users on PC/Mobile]
-Order History [UNIQLO App users]
⦿ Pay In-Store payment
Returning can ONLY be accepted at the UNIQLO Store location store where the payment was completed.
Please be sure to have original receipt and invoice( found in Purchase History) at time of return.
Return Fee: With sending in items via mail there is a $7 Return fee (plus applicable taxes in select states) that is automatically deducted from your refunded amount.
Time limit: Items purchased online must be shipped out on the last day of the return period. You can check the Return By date in your [Purchase History] on the website or [Order History] in the UNIQLO App
On the UNIQLO APP, you would go to your [Order History] instead.
2. Click "Exchange or Return" for the ORDER you want to return.
3. Click "Exchange or Return" for the ITEM you want to return.
4. Click "Return" and then "Continue".
5. Select the quantity and reason for the return and click "Check selection details".
6. Repeat steps 3-5 for each item you want to return.
7. Click "Check Form Details" and then click "Submit Form".
8. After your Return is Accepted, select “Print Label” and click “Confirm Return Method”
9. Download and Print the Prepaid Shipping Label and put the label outside the returns box.
11. Send it back with FedEx or USPS (if sending to our Disney Spring location only FedEX or UPS).
Note: Return Forms/Return Slips are no longer needed.
*Make sure your browser pop-up blockers are disabled.
Before processing Return
‣I have an order that was a pickup in store order, do I return online?
Yes even though the order was sent into store, it will be an online order since it was placed online. You may follow the steps under About Online Orders.
.
‣My online item came defective how do I return?
When processing a return please be sure to select Damaged/ Defective as the reason for return. Please be sure item is still in original condition when returning
.
‣Can I send in a return and exchange at the same time ?
Yes! You are able to send both at once and the warehouse will be able to handle the separate request respectively. Please be sure when filling out Exchange and Return request the items that are being exchanged and returned are reported correctly in your form.
.
‣Can I return items that I purchased online but exchanged in store ?
Unfortunately all items that are being returned must match the original details of your order. Items that are exchanged in store forfeit the ability to be returned as the exchanged item are now considered FINAL SALE.
.
‣What Items cannot be returned ?
-Final Sale items
-Innerwear (underwear, bras)
-Uniqlo items purchased outside of the U.S. ( International purchase)
.
‣I am having an issue creating my return label, what should I do ?
We recommend to clear the web broswer's your cache and cookies then reload the page. If that doesn't work please try another device or web browser. If all other options are exhausted please contact us directly.
.
After processing Return
‣When should I expect my refunded amount?
Once your returned items are sent out it can take up to a 7 days to arrive to warehouse as that depends on where the return is coming from and current volume of either FedEX or USPS ( if sending to our Disney Spring location only FedEX or UPS). Once arrived at warehouse it can take another 2-7 business days for them to fully process.
.
‣How do I cancel my return request?
In your Purchase History (website) or Order History (App). you may click the Exchange or Return button , click on Details, and select Cancel button for the items you would like to cancel. A pop-up will appear confirming selection, please confirm cancellation request once more. If you need to reprocess return due to incorrect item or to change to an exchange process , please be sure to log out and log back in to allow the system to register the cancelled request. If you are having issues still processing a new return/exchange request after cancelling please contact our Live Chatbot
.
‣I have lost my QR code/ Return label, how do I get it back?
You can go back to your Purchase History (website) and Order History (UNIQLO App) and reprint the label or get access to QR code again. Return label is also sent to your email address that is associated with your Uniqlo account.
.
‣What courier companies can I use to send my items back?
FedEx and USPS( if sending to our Disney Spring location only FedEX or UPS)
.
‣It has been over 2 weeks, and I still have not received my refund, what now?
We strongly recommend to check the tracking of your return as it may possible that their is a delay with the carrier delivering to our warehouse. If it is still in transit we ask you allow carrier time to deliver. If return has been delivered to warehouse and it has been more than 7 business days since its arrival date please contact us directly and we will be able to further assist with informing you of your refund status
.
‣What if I do not have a printer to print my return label?
When processing a return you have the option to either print a return label or use a QR code. The QR code is scanned at either FedEx or USPS( if sending to our Disney Spring location only FedEX or UPS) and they will print a label for you from the QR code.
BY CHAT