How do I return my online order
・About Returns
・Commonly Asked Questions
For the Upcoming 2024 Holiday Season
⮞ Extended Return Period- 60 days
As a limited-time offer, orders placed during 11/15/24 – 12/24/24 ET are eligible for an extended return period of 60 days. Orders placed before 11/15/24 or after 12/24/24 are eligible for return within the standard 30-day return period.
Ex: Purchase date: 11/22/24 ➟ Last Day to Return to store or mail out online return would be 01/20/2025.
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About Online Returns
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Requirements: All merchandise must be unwashed, unworn, with all tags attached, unaltered and within 30 days from original purchase date (i.e. Purchase Date: July 10th - Last Day to Return: August 9th) to be eligible for Returns / Exchanges.
Online Returns can ONLY be accepted via mail with our Prepaid Return Label. Labels can be generate from your Order History( please click here to learn how to process Online Return)
2. Click "Exchange or Return" for the ORDER you want to return.
3. Click "Exchange or Return" for the ITEM you want to return.
4. Click "Return" and then "Continue".
5. Select the quantity and reason for the return and click "Check selection details".
6. Repeat steps 3-5 for each item you want to return.
7. Click "Check Form Details" and then click "Submit Form".
8. After your Return is Accepted, select “Print Label” and click “Confirm Return Method”
9. Download and Print the Prepaid Shipping Label and put the label outside the returns box.
11. Send it back with FedEx or USPS.
Note: Return Forms/Return Slips are no longer needed.
*Make sure your browser pop-up blockers are disabled.
⮞ Pay In-Store payment
‣If paid with the Pay In-Store payment:
Before processing Return
‣I have an order that was a pickup in store order, do I return online?
Yes even though the order was sent into store, it will be an online order since it was placed online. You may follow the steps under the
Credit Card / Debit Card / Klarna / PayPal / Apple Pay/ Samsung Pay section of the page.
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‣My online item came defective how do I return?
When processing a return please be sure to select Damaged/ Defective as the reason for return. Please be sure item is still in original condition when returning
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‣Can I send in a return and exchange at the same time ?
Yes! You are able to send both at once and the warehouse will be able to handle the separate request respectively. Please be sure when filling out Exchange and Return request the items that are being exchanged and returned are reported correctly in your form.
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‣Can I return items that I purchased online but exchanged in store ?
Unfortunately all items that are being returned must match the original details of your order. Items that are exchanged in store forfeit the ability to be returned as the exchanged item are now considered FINAL SALE.
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‣What Items cannot be returned ?
Final Sale items
-Innerwear (underwear, bras)
-Uniqlo items purchased outside of the U.S. ( International purchase)
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‣I am having an issue creating my return label, what should I do ?
We recommend to clear the web broswer's your cache and cookies then reload the page. If that doesn't work please try another device or web browser. If all other options are exhausted please contact us directly.
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After processing Return
‣When should I expect my refunded amount?
Once your returned items are sent out it can take up to a 7 days to arrive to warehouse as that depends on where the return is coming from and current volume of either FedEX or USPS. Once arrived at warehouse it can take another 2-7 business days for them to fully process.
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‣How do I cancel my return request?
In your order history you may click the Exchange or Return button , click on Details, and select Cancel button for the items you would like to cancel. A pop-up will appear confirming selection, please confirm cancellation request once more. If you need to reprocess return due to incorrect item or to change to an exchange process , please be sure to log out and log back in to allow the system to register the cancelled request. If you are having issues still processing a new return/exchange request after cancelling please contact our Live Chatbot
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‣I have lost my QR code/ Return label, how do I get it back?
You can go back to your Order history and reprint the label or get access to QR code again. Return label is also sent to your email address that is associated with your Uniqlo account.
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‣What courier companies can I use to send my items back?
FedEx and USPS
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‣It has been over 2 weeks, and I still have not received my refund, what now?
We strongly recommend to check the tracking of your return as it may possible that their is a delay with the carrier delivering to our warehouse. If it is still in transit we ask you allow carrier time to deliver. If return has been delivered to warehouse and it has been more than 7 business days since its arrival date please contact us directly and we will be able to further assist with informing you of your refund status
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‣What if I do not have a printer to print my return label?
When processing a return you have the option to either print a return label or use a QR code. The QR code is scanned at either FedEx or USPS and they will print a label for you from the QR code.
BY CHAT