1. Uniqlo TOP
  2. Uniqlo USA Customer Service
  3. Delivery
  4. Shipping

Which shipping options do you offer and how much do they cost?

Delivery is FREE in the following cases:
・ Order subtotal of $99+ (before taxes, shipping, and after coupons are applied)
・ Ship to Store Orders
・ Order&Pick Orders

*Ship to Store option may be disabled from time to time for some locations.
*For Order&Pick services, select products may be unavailable for Order & Pick services if stock is low.

Ship to Store | More information here
Order & Pick | More information here
Ship to FedEx Pick Up Location | We are not able to provide this service for the time being. 


What is the standard processing time for all orders?

Orders are usually shipped out within 3 business days. Please allow an extra day for orders placed after 12 PM EST or on weekends.
Due to occasional circumstances such as weather conditions or social distancing procedures, some customers may experience a slight delay in delivery. 

What is the processing time for online orders with alterations?

Orders with pant alterations will take an additional 3-7 business days from the estimated delivery time frame. Orders with custom jacket alterations will take an additional 4-7 business days from the estimated delivery time frame.

Which carriers do you use?

At this time, our carriers are FedEx, FedEx Smartpost, USPS, Lasership (East Coast), Dashlink (West Coast)

Please note that carriers are automatically selected based upon the delivery address and delivery method.

What is the shipping time frame for orders going to Hawaii, Alaska, Puerto Rico? 

Orders being shipped to Hawaii, Alaska, Puerto Rico with standard shipping may take up to 14 business days for delivery. These orders are shipped with FedEx Smartpost and/or USPS


Do you ship to P.O box addresses?

Yes we do ship to P.O Boxes. Please note that orders placed shipping to P.O boxes are only eligible for Standard 5-7 business day shipping. 



UNIQLO has now expanded shipping services to military and U.S. territories with standard shipping, including American Samoa; Guam; Northern Mariana Islands; Puerto Rico; U.S. Virgin Islands; and Armed Forces Americas, Europe, and Pacific.
For items shipped with standard shipping to APO/FPO/U.S. territories, please allow up to 14 business days for delivery.

Please note: At this time, we are currently unable to offer expedited, two-day and express shipping options to APO/FPO/U.S. territories.


Do you ship to freight forwarding addresses?

While we want everyone to experience UNIQLO clothing, at this time, we do not ship to freight forwarding addresses. 


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