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Q. In-Store Pick-Up

Contactless Store Pick-up: 


UNIQLO is pleased to begin offering free Contactless Store Pick-Up of online orders at select stores.
CLICK HERE to find participating locations and their specific instructions.

For customers who previously selected our Buy Online Pick-Up In-Store delivery option before forced store closure, please check your email to find communication from wecare@uniqlo-usa.com regarding delivery or return of your online order.

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What is In-Store Pick-Up? 


In-Store Pick-Up provides you with a more convenient way for you to pick up your UNIQLO online orders, giving you full peace of mind as to when you will receive your order without having to worry about not being home and missing the delivery. Plus, having your order shipped to the store is free of charge. 

Our online store offers a much more extensive range of products that are not available in stores, such as extended sizes (in select products), custom shirts, and the UNIQLO maternity and baby ranges of products. While these are not available in store, you can use our In-Store Pick-Up service to place orders for these items and product ranges. All details of the service are listed below. 

In-Store Pick-Up is available in select UNIQLO stores, with more store locations coming soon. Simply enter your zip code at check out to select your nearest store.  

Please note: When selecting "In-Store Pick-Up" at checkout some store locations may be temporarily unavailable due to high demand or limited storage space. 
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How does it work?  


Go to UNIQLO.com and start shopping. Choose the In-Store Pick-Up option at checkout. Pick-up your order in store as early as three business days later. You will be notified via email once your package arrives in store. 
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How much does it cost?  


In-Store Pick-Up is FREE. There is no cost to you. You'll get free shipping on all In-Store Pick-Up orders. 
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What happens if I do not pick-up my order?  


Your items will be delivered to the UNIQLO store of your choice within 3-7 business days. Once delivered to the store you will be notified via email once your order is ready to be picked up and from that date you will have 5 calendar days to pick up your order. You will also receive a ready for pick-up email reminder on the 4th day. At this time, we are unable to extend the pick-up time for your In-Store Pick-Up. If you do not pick-up the order by the 5th day, your order will be shipped back to our warehouse for a refund. All refunds will be returned to the original form of payment.  It can take up to 14 business days to be processed from the time the items arrive at the warehouse.  It may take an additional 3-5 business days for the refund to be reflected in your account.  Your refund will come from Uniqlo.com  and not your store pick-up location. 
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Can I place an In-Store Pick-Up Order during Holidays? 


All In-Store Pick-Up orders placed before or on a holiday, during inventory days, or during days in which stores are holding special events will require an additional business day to the estimated delivery date. 
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Why is the store that I want to select for In-Store Pick-Up not showing up at checkout? 


If the store is not available for "In-Store Pick-Up", the store is currently not offering that option at this time. Please select another store close to you or try again tomorrow.  
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Will I be notified when my order arrives in store?   


Yes, you will receive an email notification once your order arrives in the store and is prepared for pick-up. 
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What should I bring to pick-up my order?  


Please bring your pick-up email and a photo I.D. to pick-up your order. When you arrive at the store, please speak to a store associate to assist you with picking up your order. 
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How long do I have to pick-up my order from the store?   


You have 5 calendar days to retrieve your package. A ready for pick-up email reminder email will be sent on the 4th day. After 5 calendar days, your order will be shipped back to our warehouse for a refund. If you do not retrieve your items, they will be shipped back to our warehouse after 5 calendar days for a refund. At this time, we are unable to extend the pick-up time for your In-Store Pick-Up. If you do not retrieve your items, they will be shipped back to our warehouse after 5 calendar days for a refund. All refunds will be returned to the original form of payment.  It can take up to 14 business days to be processed from the time the items arrive at the warehouse.  It may take an additional 3-5 business days for the refund to be reflected in your account.  Your refund will come from Uniqlo.com  and not your store pick-up location.
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Can I cancel my In-Store Pick-Up order?   


Once your order is placed, we do our best to prepare it for shipment immediately. After you select "Place Order", we are systematically unable to cancel or modify your order. We apologize for any inconvenience this may cause.

Alternatively, after 5 calendar days, your order will be shipped back to our warehouse for a refund. All refunds will be returned to the original form of payment. Please note that it can take up to 14 business days from when the items are received in the warehouse and an additional 3-5 business days for the refund to reflect in your account. Please note that your refund will come from Uniqlo.com and not your selected pick-up location. 
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I never received confirmation that my order was ready for pick-up.    


No need to worry! It can take 3-5 business days for the items to be delivered to the store and an additional 1-2 business day for the store associates to prepare your order. If it's been more than 9 business days since your order was placed, please contact us at wecare@uniqlo-usa.com and one of our agents will be more than happy to further assist you! 
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I did not pick-up my order, but I have not received a refund yet.  


After 5 calendar days, your order will be shipped back to our warehouse for a refund. All refunds will be returned to the original form of payment. Please note that it can take up to 14 business days from when the items are returned back to the warehouse and 3-5 business days for the refund to be processed. Please note that your refund will come from Uniqlo.com and not your selected pick-up location.   
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I went to pick-up my order and they did not have all of the items I ordered; can I be refunded?   


Please contact us at wecare@uniqlo-usa.com and an agent will be more than happy to get this issue resolved! 
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The item I received in my In-Store Pick-Up order was wrong.  


Please contact us at wecare@uniqlo-usa.com and we will handle this issue accordingly. 
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Can someone else pick-up my order from the store?      


At this time, we are unable to change or modify the recipient of your In-Store Pick-Up Order. 
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Can I extend my pick-up time?


At this time, we are unable to extend the pick-up time for your In-Store Pick-Up.

If you do not retrieve your items, they will be shipped back to our warehouse after 5 calendar days for a refund.  All refunds will be returned to the original form of payment.  It can take up to 14 business days to be processed from the time the items arrive at the warehouse.  It may take an additional 3-5 business days for the refund to be reflected in your account.  Your refund will come from Uniqlo.com  and not your store pick-up location.

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