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Q. Returns and Exchanges

Policy and Instructions on How to Return an Online Order:


Changes to Uniqlo USA’s return policy will be effective October 26, 2020.

Updates include: 

•    Window for returning merchandise is now 30 days from date of purchase
•    Online purchases (including in-store pickup) must be returned to the warehouse by mail
•    Merchandise purchased in-stores must be returned to the same store of purchase
•    Exchanges will only be accepted for the same item in a different color or size at any store location 

NOTE: Items purchased before October 26, 2020 will be eligible for returns within 60 days of the original purchase date, in stores or online and will still be accepted in store for return.

 

How to obtain a prepaid shipping label or return form.

To return items please click here. Select "Use a Prepaid Shipping Label" or "Use the Carrier of Your Choice" on the final step, print the return packing list and/or shipping label, and repack the items (including all original tags). Please affix the printed prepaid return label to the outside of the box and drop it off at any United States Postal Service or FedEx location, or include it with your outgoing USPS mail.

Please note: $7 will be deducted from the refund amount to cover the cost of return shipping when selecting the prepaid label option. Using the the carrier of your choice option will be at your own expense Shipping costs and alteration fees will not be refunded. You can track the status of your return here.

For steps on how to process a return on returns.narvar.com/uniqlo/returns please click here.
 

When do I receive my refund once the item is at your warehouse?

It can take the warehouse up to 14 business days to process your return once they receive the order. You will receive an email confirmation once your return has been processed. The funds will be credited back to your original form of payment within 3 to 5 business days, thereafter. 
You may also check the status of your return on returns.narvar.com/uniqlo/returns if your return was set up through this portal.

Please note: Please remember when returning an online purchase the return policy is it must be returned within 30 days of purchase. Be sure to include the return form to ensure timely processing. And record your tracking number.

 

Policy and Instructions on How to Return a Store Purchase:

 

U.S Store Return Policy 

Merchandise purchased in store may be returned for a full refund to the original form of payment. All merchandise returned must be in its original selling condition and include the original product packaging, tags, and labels. Returns will not be accepted without an original purchase receipt.
Returns made with a gift receipt will be returned for a store merchandise gift card as well as purchases made online with a gift card, PayPal, Apple Pay, Samsung Pay or through the Instagram app will receive store merchandise credit when returned in store.

Exchanges and Fees

Alteration fees are non-refundable.
Exchanges without an original purchase receipt will only be accepted for the same item in a different color or size.

Where returns or exchanges can and cannot be made:

Items may only be returned, exchanged, or price adjusted within the country where purchase was made.

Items purchased in the contiguous United States may not be returned, exchanged, or price adjusted in Hawaii, and items purchased in Hawaii may not be returned, exchanged, or price adjusted in the contiguous United States.

UNIQLO reserves the right to limit or deny returns or exchanges.

 

How do I return an in store purchase by mail?

If you are unable to physically return your item to a UNIQLO store, you may mail the item back to any of the store locations below. Please be sure to send your item to the closest store to your location.  Please click here for a Store Return Form. 

Please note: You are responsible for shipping charges. We do not accept returns to our warehouse for merchandise purchased at a physical UNIQLO store location. 

Please click here for store address list.

Final Sale:

Items marked Final Sale may not be returned or exchanged

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