1. Uniqlo TOP
  2. Uniqlo Customer Service
  3. Return/Exchange
  4. Online Orders

Returns and Exchanges





FOR ONLINE ORDER RETURN & EXCHANGE POLICY, please click here
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FOR INSTRUCTIONS ON HOW TO PROCESS A RETURN for ONLINE ORDERS, please click here
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FOR U.S STORE RETURN & EXCHANGE POLICY, please click here
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FOR DIRECTIONS ON HOW TO PROCESS A STORE MAIL IN RETURN, please click here.
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FEES

Alteration fees are non-refundable.
Shipping fees are non-refundable.
A $7 return label fee will be deducted from the refund amount to cover the cost of return shipping for the UNIQLO Prepaid Label. It is a one time fee per order.

    • You can return multiple orders in the same box, just make sure to include the correct return forms along with the items. If the return forms are not included, the package may be returned back to the customer. 
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WHERE RETURNS CANNOT BE MADE

Items may only be returned, exchanged, or price adjusted within the country where purchase was made.

Items purchased in the contiguous United States may not be returned, exchanged, or price adjusted in Hawaii, and items purchased in Hawaii may not be returned, exchanged, or price adjusted in the contiguous United States.


Items marked Final Sale may not be returned or exchanged 
UNIQLO reserves the right to limit or deny returns or exchanges. 

 

 

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