How can we help?

My Order

• About Pre-Orders
• Where is my order?
• Do you offer price adjustments for online orders?
• What should I do if I'm not satisfied with an item from my order?
• How to Extend Pickup Deadline for In Store Pickup Orders
• Can I cancel my order?
• What should I do if I my order came with an item that UNIQLO does not sell.
• About E-Receipt
• Can I change the size or color of an item in my order?
• What should I do if an item in my order still has the security tag attached?
• Where is my Uniqlo Packing Slip/ Invoice?
• What should I do if my personal details are incorrect?
• Can I change my shipping address?
• What should I do if an item is missing from my order?
• My order was cancelled without my permission.
• What should I do if I accidentally delete my order or shipping confirmation email?
• What should I do if I received an item I did not order?
• What should I do if my shipping address changed to my former address?
• Why is my order on hold?