How can we help?

When your order ships, we will send you a shipping confirmation email with a tracking number. 
You can use this number to track your package via the carrier’s website.
You can also confirm your order by logging into your UNIQLO account and checking your [Purchase History]:

ORDERED:

The order has been placed successfully.

PREPARING FOR DELIVERY:

Your order is being prepared in the warehouse.

ON THE WAY:

Your order has already left our facilities and is on its way to you. A shipping confirmation email will be sent with the estimated delivery date and tracking information.

DELIVERED:

Your order has arrived to the shipping address provided. Our carriers may try and find a safe place to leave packages like a porch mailbox, side door, mail-room among others.

 

• ▼ Order Status

  Ordered	The order has been placed successfully.
  Preparing for Delivery	The order is being prepared in the warehouse.
  On the way	The order has already left our facilities and is on its way to you. A shipping confirmation e-mail will be sent with the estimated delivery date and tracking information.
  Delivered	The order has arrived to the shipping address provided.

Carriers' Tracking Website

You can track your delivery by submitting your tracking number or ID in the following carriers' tracking sites:

• FedEx click here
• USPS click here
• Amazon click here
• DashLink click here

 

Important Notes

• Please allow time for the tracking number to be updated on the carrier’s website.
• Ensure there are no spaces in the tracking number when copying and pasting.
• If tracking information is not yet available, please check again later.

Helpful Links
Can I change my shipping address after placing an order?
I need help with my order

ORDERED: The order has been placed successfully.

PREPARING FOR DELIVERY: Your order is being prepared in the warehouse.

ON THE WAY TO THE STORE: Your order is on the way to the store. It may take about 3-5 business days to arrive at the store. You will receive an email once your order is ready for pickup.

READY FOR PICK UP: An email will be sent to you once your order is ready for pick up.

PICK UP THE ORDER FROM STORE: Bring your email confirmation and ID to pick up your order from the store. A UNIQLO store associate will be more than happy to help you collect your order.

• ▼ Order Status

  Ordered	The order has been placed successfully.
  Preparing for Delivery	The order is being prepared in the warehouse
  On the way	The order is on the way to the store. It may take about 3-5 business days to arrive at the store.
  Delivered	An e-mail will be sent to you once your order is ready for pick up.

How to Collect Your Package

• Please bring along your e-mail confirmation and ID to pick up your order from the store

• How do I know if my order was received?

  In your order tracking email, you should see your order marked as "delivered". Alternatively, you can check directly on the carriers’ website to check its latest status. 

• How do I know my order was shipped?

  When you place an order you will receive an email from us. The order acknowledgement will contain your order number and order details. Please note that this is only to acknowledge that your order has been received and is not confirmation that your purchase has been made. When your goods have been sent to you, your card will be charged and we will send you an email containing your orders tracking information.

  Alternatively, you can log into your UNIQLO account and check your [Order History] in the [Membership] section of your account.