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Please check the [Introduction | Exchange and Return Policy] for additional questions regarding Exchange and Return Guidelines

Table of Contents
Store Return Policy
Store Exchange Policy
Store Price Adjustment Policy
Understanding Your Store Refund Timeline
Related FAQ Articles

Return Policy

• Return Window*: Items bought in-store may be returned to any UNIQLO location within 30 days of purchase
• Condition: Items must be new, unused, unwashed, and have all tags attached.
• Packaged Items: Can be returned even if opened, as long as tags remain attached.
• Final Sale: Items marked Final Sale are not eligible for Exchange or Return.
• Refund Method: Refunds are issued to the original form of payment.
• Alterations: Alteration fees are non-refundable.
• Receipts: Original Receipt required for all returns.
• Returns with a gift receipt will be refunded as a store merchandise gift card. 

*Holiday 2025: As a limited-time offer, products purchased between 11/14/25 – 01/01/26 are eligible for return until 1/31/26. Any purchases made outside of the timeframe referenced must be returned within 30 days.

Exchange Policy

• Exchange Window*: Items bought in-store may be exchanged at any UNIQLO location within 30 days of purchase
• Item must be unworn, unwashed, and in original condition.
• Same Item, Different Size/Color: You may exchange for a different size or color of the same item at any UNIQLO store within 30 days of purchase. Applies to both in-store and online orders.
• Packaged Items: Can be exchanged even if opened, as long as tags are still attached.​​​​​​
• Country Restriction Exchanges, returns, and price adjustments must be made in the country of purchase.
• Final Sale: Items marked Final Sale are not eligible for return or exchange. 

*Holiday 2025: As a limited-time offer, products purchased between 11/14/25 – 01/01/26 are eligible for exchanged until 1/31/26. Any purchases made outside of the timeframe referenced must be returned within 30 days.

Price Adjustment Policy

• - Eligibility: One-time price adjustment available in-store within 14 days of original purchase.

• - Exclusions: Not valid for items bought during pre-advertised promotions.

• - Requirements: Receipt is required. Item does not need to be present.

• -Store-Specific Pricing: The UNIQLO Ala Moana store does not match online or stores from mainland US prices

How Long does it Take to Receive a Store Refund?

Once the store has processed your refund, it usually takes 3 to 5 business days for the funds to appear in your account.

If it’s been more than 5 business days and you haven’t received your refund, please contact us via Live Chat and provide:

Once we receive this information, we’ll work directly with the store to resolve the issue.
 

What should I do if I received the wrong refund amount

If the refund amount is incorrect, please fill out the Contact Us Form and upload:

Our Customer Engagement Center will review the details and coordinate with the store to correct the refund.

Please check the FAQ page below for additional information.