Online Orders | Return Status
Carriers who accept returns
Send it back with FedEx. Find the closest FedEx Ship Centers near you. https://local.fedex.com/en-us
* Customers from Puerto Rico, please use USPS to send items back
To track your return, please review the tracking information provided by the carrier by entering your return tracking number.
To track a FedEx return, please visit: https://www.fedex.com/en-us/tracking.html
To track a USPS return, please visit USPS: https://tools.usps.com/go/TrackConfirmAction_input
Returns not yet delivered to the warehouse
If the package has not yet been delivered to the warehouse, this means the return has not been received and the process has not been started by our warehouse team.
Please note: You will receive an email notification once the package has been received and scanned by our warehouse.
Returns marked as delivered to the warehouse
Once your return has been delivered to our facility, our team will begin processing it. Please allow up to 14 business days for the return and refund process to be completed.
You will receive two emails:
1st email: Confirms when the package is received and scanned to begin the return process.
2nd email: Confirms once the refund has been processed. After you receive your refund confirmation email, the funds typically appear in your account within 3-5 business days, depending on your bank or credit card provider.
Where can I find my return tracking number?
There are two places you can find your return tracking number:
- On the return shipping label included in the FedEx email you received when generating your return label.
- On the receipt provided if you dropped off your package at a FedEx location.
BY CHAT