How can we help?

Error 1: "There has been a system error. Please try again or come back later". This happens if:
1) [Address 1] or [Address 2] in Edit Profile has exceeded 35 characters.
2) [Phone] in Edit Profile has exceeded 10 digits. Please log in to your online account and amend your address/phone in Edit Profile before payment.

Error 2: "Please check the details entered or use another credit card and try again". This happens if:
1) Click [Back] or [Refresh] during checkout
2) Timeout when inputting OTP
3) Click [Cancel] during the OTP confirmation page
4) Incorrect card number / CVV / OTP provided. Please check your input card information or use a different credit/debit card. If the loading time on the checkout page took longer than expected, please ensure no order was placed successfully and try again later (15–30 mins).

You can find all orders in [Purchase History] on the desktop or mobile website or UNIQLO App, within your account profile. A successful order will have an order number, and you will also receive an order confirmation email.

If there is no order number found in [Purchase History] on the website or [Order History] in the UNIQLO app, it means that your order was unsuccessful. For Credit/Debit Card online payment issues, please contact our customer service (page footer below) for further assistance.

This happens when you chose [Pay‑in‑Store] as your payment method, but no payment was received in our store within 2 hours. Cancelled orders cannot be recovered. You may consider placing a new order instead.

• I tried to make a payment, but I’m unable to complete checkout. What should I do?

  We’re sorry you’re having trouble checking out. There are a few common reasons why an order may not go through. Before trying again, please review the steps below:

  1) Please confirm that all items in your shopping cart are still in stock.
  2) Make sure your internet connection is stable.
  3) Avoid refreshing the page, using the back button, or closing the browser window during checkout.

• Why does my payment keep failing even though my card details are correct?

  For security purposes, we recommend confirming that your billing address matches your shipping address exactly. If you are still unable to complete checkout, please contact our Customer Service team through Chat Support or Email.

• Why am I not able to check out, or why is my online purchase being declined?

  Your security is very important to us. Certain security measures are in place when processing online payments. If your order is declined, please double‑check the following:

  1) Your name matches your credit card records.
  2) Your full billing address (including PO Box) is accurate.
  3) Your phone number and email address are correct.
  4) Your card number, expiration date, and CVV are entered correctly.
  5) You may also try a different card or payment method.

• Why can’t UNIQLO tell me why my payment was declined?

  To protect your privacy and security, banks do not share decline details with merchants. Please contact your bank directly for more information.

  ◉ Card and billing details match bank records
  ◉ Credit limit has not been exceeded
  ◉ Purchase fits normal spending patterns
  ◉ Bank allows online or international purchases

• I entered a coupon code, but the price didn’t change. What should I do?

  Please confirm the coupon was entered correctly and successfully applied. If the discount still does not appear, contact us via Live Chat for assistance.

• An item in my cart is on sale, but the sale price is not showing. Why?

  We’re happy to help verify pricing. Please reach out via Live Chat and an agent will assist you.

• I’m unable to place my order using PayPal. What can I check?

  Please ensure your PayPal payment method has sufficient funds and your account details, including shipping address and email, are up to date.

• I’m receiving an error that my card details are incorrect.

  • Enter your card number without spaces
  • Use the correct CVV (3 digits on back, 4 digits for AMEX)
  • Confirm your billing address matches bank records

• I’m having trouble submitting my order. What should I try?