Order Error | Frequently Asked Questions
What should I do if I received an item I did not order, if I am missing an item, or something that UNIQLO does not sell.?
We are sorry to hear that the shipment issues.
Please contact us via Live Chat with the following information so we can further assist you:
- Order Number
- Product ID of the item you have been sent
- Product ID of the item you should have received
You can also contact us with the information requested in our UNIQLO USA Delivery Support form here.
What should I do if my shipping address changed to my former address?
Unfortunately we cannot make changes to orders once they have been placed. However, don't forget that you may cancel within 30 minutes of the placed order and create a new order with your desired changes.
Please note that we cannot intercept packages once dispatched from our warehouse. We suggest that you contact your carrier with your tracking information immediately to note any changes to your delivery.
Packages picked up and shipped that have been marked as INCORRECT ADDRESS are typically shipped back to our warehouse and marked as 'Return to Sender'. These packages are then processed as a return/refund.
What should I do if my tracking number is invalid?
We recommend visiting our Delivery｜Need Help with My Delivery FAQ page for further information and assistance.
What should I do if I've received a damaged delivery?
We are sorry to hear that the delivery issues.
Please contact us via Live Chat with the following information so we can further assist you:
- Order Number
- Photo of the package
BY CHAT