Coupons | Frequently Asked Questions
- Coupons are added directly to your UNIQLO USA account, they can be found under your Membership Profile.
- To see what coupons you have, please click here: Take me to My Coupons
- For a coupon to be applied to an online order/in-store purchase successfully, the subtotal of the order must be of greater value by at least a $1 of the coupon amount.
*This is only for coupons that do not already have the minimum limitations listed.*- You MUST APPLY coupons to purchase both online and in-store. It WILL NOT be automatically applied.
**Promotions found on third-party websites are not always endorsed by UNIQLO**
At a UNIQLO store, you can redeem coupons via the Self Checkout Kiosk or at a Staff-Friendly Cash Register. Only users who have connected their UNIQLO.com account and UNIQLO app accounts can redeem coupons in-store.
[For Self Checkout ]Please scan your membership ID at the machine and select the coupon you wish to use on the payment screen.
[For Staff-Friendly Cashier ]
Please present the coupon you wish to use after your membership ID has been scanned.
To apply a coupon to your online order, please follow the instructions below:
1. Click on "Coupon" on the cart screen or purchase procedure screen.
2. Select the desired coupon and click "Apply"
3. Only coupons that meet the purchase requirements can be applied. To view coupon purchase requirements, please access the coupon page and click "Details."
I forgot to apply my coupon at checkout, can I still have it applied to my order?
Unfortunately, once an order is placed, we are not able to modify any order details. Customers do have up to 30 mins after order placement to cancel the order and you can apply a coupon on a new order.
Will my coupon automatically apply to my order if it meets the requirements?
No, all coupons that want to be used during either an online or in-store order need to be applied during the checkout process.
I had a coupon on my account but now it’s not there, what happened to my coupon?
Coupons are only valid for a certain amount of time. If the coupon is not showing on your account, it is likely to be expired or already used. All coupon information regarding expiration dates can be found under Details
I just cancelled my order but I used a coupon, will that coupon still be on my account?
Yes! Since the order was not completed you can still use your coupon for a future order.
I have multiple coupons can I use more than one on my order?
Only one coupon can be use per order or in-store purchase.
How do coupons affect my exchange/return request ?
Yes! Since the order was not completed you can still use your coupon for a future order.
I entered my promo code but it did not work.
We are sorry to hear that the coupon you are trying to use is giving you trouble! There is a possibility that the code may have expired or the qualifying thresholds have not been met. We kindly ask that you log into your UNIQLO.com account to check your COUPON WALLET where all available coupons will be listed. If the issue still persists or the scenario above does not apply to your coupon issue, please contact us through the Live Chat button below and one of our agents will be more than happy to further assist you.
Are UNIQLO coupons and promo codes redeemable in store and online?
At this time, promo codes issued by our Customer Engagement Center can only be redeemed online. We kindly ask that you always refer to the terms of coupons and promo codes issued through the the email you received to find out where the coupon or promo code can be redeemed.
BY CHAT