Delivery Troubleshooting (Carrier Support Guide)
Support with your home delivery order
If you're experiencing any delivery issues, we recommend reaching out to the carrier directly for the most up-to-date and accurate delivery information.How to check delivery tracking information
1. Open the [Purchase History]Details for UNIQLO Website (desktop or mobile browser):
Go to your account and open the [Purchase History] sectionDetails for UNIQLO App:
Tap into your account and select [Purchase History].3. Once your order appears, click “Check Delivery Status” to view the latest updates from the carrier.
This will show you tracking details, estimated delivery dates, and more.
How to contact each delivery carrier
FedEx:
https://www.fedex.com/fedextrack|
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| +1-800-463-3339 *Press 2 to Track a Package or contact |
USPS Tracking:
https://tools.usps.com/go/TrackConfirmAction_input| +1-800-275-8777 |
DoorDash:
https://track.doordash.com/
To contact DoorDash, click “Help” in the top right corner of the tracking page, then select “Call our team”.
To update delivery instructions, use the red “Edit” button on the same page.
If your order is out for delivery, you can also message or call your assigned driver for more delivery details.
Lasership (OnTrak):
https://www.ontrac.com/tracking/
To contact Lasership: click “Chat now” in the middle of the tracking page.
Other effective solutions
No Tracking Update for 2+ Days
・Confirm your shipping address and expected delivery window.
・Check with the carrier using your tracking number.
・Delays may be due to weather, high volume, or routing issues.
Delivery Delay
・We apologize for the inconvenience, but please wait until the day after the final delivery date displayed on the order details page.
・If your order is shipped from a UNIQLO warehouse, there is only one shipping location within the US, so it may take several days after shipping.
Delivered but Not Received
・Check around your property and with neighbors.
・Review tracking details for delivery time and location.
・Contact the carrier for delivery details
If you have a delivery issue that cannot be resolved by contacting the delivery carrier
If you are unable to resolve the issue after taking these steps, please contact us using the "Delivery support form."
*If this article did not address your concerns, please ask our ChatBot.
BY CHAT