Delivery | Can I change my shipping address?
Once your order is confirmed, we are unable to modify the delivery address, delivery method, or delivery date.
However, you may cancel your order and place a new one with correct details, within 30 minutes of placing your order.
※ Orders paid via “Pay in Store” cannot be cancelled.
※ Item may be out of stock when reordering
Helpful Links
How to Cancel Your Order
Should you need to, you can find out about return options instead here.
However, you may cancel your order and place a new one with correct details, within 30 minutes of placing your order.
※ Orders paid via “Pay in Store” cannot be cancelled.
※ Item may be out of stock when reordering
Helpful Links
How to Cancel Your Order
Should you need to, you can find out about return options instead here.
Important Notes
- Updating your address in your account does not change the shipping address for existing orders.
- You can check your order status in your [Purchase History]. Even if you do not receive an email, your order will proceed as long as it appears in your history.
- Shipment-related emails are sent to the email address used at the time of order. If you change your email address afterward, notifications will not be sent to the new address.
Q&A
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Q. Can I request to have my package held by the carrier?
A. At this time, we cannot have orders re-routed or held at your local Post Office or FedEx location. We sincerely apologize for the inconvenience this may cause you.
*If this article did not address your concerns, please ask our ChatBot.
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