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Credit cards and debit cards

• Pre-orders for products will be paid for immediately at the time of purchase.

*We cannot accept changes to payment methods.
 

• Pre-orders are only available at the online store. 

• Pre-order products can be ordered together with regular sales products. 

• Available payment methods, pick-up methods, and other services vary depending on your order status. 

• Purchases for resale purposes are strictly prohibited. 

• If we determine that the purpose is to resell the product, we will not accept returns of the purchased product. 

• If you violate the UNIQLO Online Store Terms of Use, we will cancel your order. 

Unavailable services

• Gift Service 

• Specify the delivery date and time 

• Bulk purchase service for corporations and organizations 

The following are the available pickup and payment methods, depending on order type.

 If you order ONLY pre-order items

When ordering both pre-order items AND regular items

If you order both pre-order items and regular items, the shipping timing will vary depending on the arrival date of the ordered items, so we will deliver the items separately as soon as they are ready. The
available collection and payment methods are as follows.

*Even if it is delivered in installments, free shipping will be provided if the total cart amount is $99 or more. 

If you're having trouble checking out, especially with pre-order items, it's likely due to a conflict with certain options in your cart. Please review the following potential issues and solutions: 

• Coupons: If you've selected "Ship individually when ready," coupons cannot be applied. Either remove the coupon or create separate orders for items you want to use the coupon. Please note that the coupon may not be applied if it does not meet the coupon requirements. 
• Gift Options: The gift option service is currently unavailable. Please remove the gift option from your order.
• In-Store Pickup Cart Total is Less Than $99 before shipping fee and tax: If you're choosing in-store pickup and your order includes items with different arrival dates, the combined total must be $99 or more to proceed. Here's what you can do:
  • Separate In-Store Pickup Orders: Place separate orders for pre order items and regular items, acknowledging they have different arrival dates. You'll still receive free shipping if you select in-store pickup. 
  • Delivery to Address: Choose to have your order shipped to a designated address instead. You can combine items with different arrival dates, regardless of the total. Please note you will be charged a shipping fee.
• Cart Total $99 or More (Multiple Items, Different Arrival Dates): When buying multiple items with varying arrival dates and the total is $99 or more, you must select the following:
  • Delivery Option: Select a ship to address (not Ship to store).
  • Payment Option: Select a Credit card

To correct your order and proceed:

1. Select one item in your cart and begin the checkout process.
2. In the "Delivery Option" section, click "Change."
3. Choose “Ship to address.”
4. Select your Payment Option.
5. Choose a "Credit card"
6. Return to the product page and add any other desired products to your cart, ensuring the correct delivery and payment options are selected.

I'm using a coupon

In the case of "Ship individually as soon as ready", the coupon cannot be used. 
Please remove the coupon or place a separate order. 

*Depending on the terms and conditions of the coupon, it may not be available. 

I wan to use the gift option service

Gift option service is not available.  Please remove the gift option and place your order. 

Bulk purchase items are included in the cart

Changes to orders

Once the order is completed, the order cannot be changed.     
*If you wish to make changes, please cancel your order and place a new order. 
*Cancellation of the order is only available within 30 minutes of the order placement. 
*The order details include the ordered product, delivery method, and payment method. 
 

Cancelling an order

Cancellations can only be made within 30 minutes of placing an order. 

*If more than 30 minutes have passed, cancellation is not possible. 
Please check here for details.