About Pre-Orders
Pre-orders are only available through the online store.
Available payment methods, receipt methods, and other services may vary depending on your order status, so please check the following before placing your order. Uniqlo
Table of Contents
- Please be sure to check before ordering
- How To Pay
- How to Receive
- If you are unable to complete your purchase
- Changing or cancelling your order
- Returning Pre-Orders
Please be sure to check before ordering
Please check each payment method.
[Credit card]
- Orders for pre-order items will be settled 30 minutes after purchase.
*We cannot accept changes or cancellation after 30 minutes.
Please Note the Following:
- Pre-orders are only available through UNIQLO.com.
- Pre-order items can be ordered together with regular items.
- Available payment methods, delivery methods, and other services may vary depending on your order type.
- Purchases for the purpose of resale are strictly prohibited.
- If we determine that the purchase is for resale purposes, we will not accept the return of the purchased item.
- If you violate the UNIQLO Website Terms and Conditions, your order will be cancelled.
- Since you pay the price at the time of ordering, we will not charge or refund the difference if the price changes after you place your order. Even if the selling price has changed between the time of your order and the time of delivery, we cannot accept cancellations due to price changes.
[Unavailable services]
・Gift service・Bulk order service
How to receive and pay
[If ordering only pre-order items]
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[When ordering both pre-order items and regular items]
If you order both pre-order and regular items, the shipping timing of the items will differ depending on the arrival time of the ordered items, so we will deliver the items separately as soon as they are ready. The available delivery options and payment methods are as follows. (If expedited shipping is available)
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*Even if deliveries are made in installments, shipping will be free if the total amount of your cart is $99 or more. (Coupons cannot be used)
Problem Completing Your Purchase?
If you're having trouble checking out, especially with pre-order items, it's likely due to a conflict with certain options in your cart. Please review the following potential issues and solutions:
- Coupons: If you've selected "Ship individually when ready," coupons cannot be applied. Either remove the coupon or create separate orders for items you want to use the coupon. Please note that the coupon may not be applied if it does not meet the coupon requirements.
- Gift Options: The gift option service is currently unavailable. Please remove the gift option from your order.
- In-Store Pickup Cart Total is Less Than $99 before shipping fee and tax: If you're choosing in-store pickup and your order includes items with different arrival dates, the combined total must be $99 or more to proceed. Here's what you can do:
- Separate In-Store Pickup Orders: Place separate orders for pre order items and regular items, acknowledging they have different arrival dates. You'll still receive free shipping if you select in-store pickup.
- Delivery to Address: Choose to have your order shipped to a designated address instead. You can combine items with different arrival dates, regardless of the total. Please note you will be charged a shipping fee.
- Cart Total $99 or More (Multiple Items, Different Arrival Dates): When buying multiple items with varying arrival dates and the total is $99 or more, you must select the following:
- Delivery Option: Select a ship to address (not Ship to store).
- Payment Option: Select a Credit card
To correct your order and proceed:
- Select one item in your cart and begin the checkout process.
- In the "Delivery Option" section, click "Change."
- Choose “Ship to address.”
- Select your Payment Option.
- Choose a "Credit card"
- Return to the product page and add any other desired products to your cart, ensuring the correct delivery and payment options are selected.
Changing or cancelling your order
[Changes to order details]
Once your order has been completed, it cannot be changed.
*If you wish to make changes, please cancel your order and place it again.
*Orders can be canceled within 30 minutes of placing the order.
*Order details include the ordered items, delivery method, and payment method.
[Cancelling an order]
You can only cancel your order within 30 minutes of placing it.
- *If more than 30 minutes have passed, cancellation is not possible.
For more information, please click here.
*If this article did not address your concerns, please ask our ChatBot.
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