Help

Q. Where do you ship to and do you offer international shipping?

Please see the top Frequently Asked Questions for international orders. For more information on international shopping or shipping please click HERE.



How can I make an order?

1. Select your shipping country by clicking on the flag icon at the top of the homepage
2. Select the item/s you wish to buy
3. Click on “checkout”
4. Fill in your address and payment details

You will receive an automatic email confirming the details of your order. It can take between 2-4 days to process an order for international shipping. Once your order ships, an email containing tracking information will be sent to your email. We aim to meet the delivery times quoted but sometimes circumstances beyond our control, such as extreme weather conditions or customs inspections, can result in delivery delays.

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Do you deliver to my country?

Please click on the flag icon at the top of our homepage to view the countries that we ship to.
If you cannot see your country listed, then it is likely that we do not currently ship there.

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How long does it take to deliver to my country?

How long does it take to deliver to my country?
Delivery times depend on the destination country. An estimated delivery time and cost will be displayed during checkout. There is no guaranteed delivery date for orders sent via postal services. Delivery dates quoted at checkout are an estimation only. During busy periods, deliveries may take a little longer. Occasionally circumstances beyond our control, such as extreme weather conditions or customs inspections, can result in delivery delays.
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How much duties & taxes do I need to pay?

The amount of duties & taxes applied depends on the product type, value of the order and the destination country. In some countries, duties and taxes are included in the product prices, or can be prepaid at checkout. Please refer to information shown at checkout for what is supported in the country you are shipping to. 

If you are shipping to a country where prepayment of duties & taxes is an option, we suggest prepaying when you place the order. This guarantees no additional costs when you receive your package. Just select to prepay duties & taxes at checkout. If prepayment is supported for your order, then you will be quoted as follows:  “Prepay xxxx for duties, taxes and fees now to guarantee no additional charges on delivery”. 

Select this option if you wish to prepay duties & taxes. Should you choose to use this option, you will be provided with a 100% guaranteed total amount for your order (including all applicable delivery charges, duties and taxes).    
* Please note that any inspections and fees applied on imports to your country are beyond our control, should you decide not to prepay your taxes during checkout.  
 

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Orders Shipping To Argentina:

Argentinian government regulations do not permit multiple items that are of the same category to be cleared through customs without additional fees. If you place an order with 3 or more items of the same category, you will be contacted by our customer service team to either amend, cancel, or proceed with your order. If you choose to proceed with your order as is, please note that you are liable for any additional charges which are beyond our control.   

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Countries we currently ship to: 

  1.  Brazil  Uruguay  
  2. French Guiana  
  3. Honduras  
  4. Argentina  
  5. Ecuador  
  6. Falkland Island  
  7. El Salvador  
  8. Colombia  
  9. Venezuela  
  10. Costa Rica  
  1. Mexico  
  2. Nicaragua  
  3. Peru  
  4. Bolivia  
  5. Panama  
  6. Belize  
  7. Chile  
  8. Paraguay  
  9. Guatemala    
  10. Uruguay  
  11. Guyana   

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