1. Uniqlo TOP
  2. Uniqlo USA Customer Service
  3. Return/Exchange
  4. Online Orders

When Return/Exchange is canceled and re-submitted

If you canceled and re-submitted your exchange or return you may run into an error message stating:

"It may take up to 10-20 seconds to issue the QR Code / Return label. If you are unable to proceed, please refer to our FAQ page for further instructions."

If you encounter this error, we suggest using the previous return label/QR code that was sent to your email address after submitting the first return/exchange application. 
You will be able to use previous return label/QR Code if it was not already used or scanned by FedEx. 

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