Store | For Any Questions
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What should I do if a security tag was not removed from an item I purchased in store?
If a security tag was not removed at checkout, please return to the store where the item was purchased so the tag can be removed properly. We do not recommend attempting to remove the tag yourself, as this may damage the item. Please be sure to bring your original purchase receipt.
If you are unable to return to the store, please contact us at wecare@uniqlo-usa.com, and we will coordinate with the store to resolve the issue.
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What should I do if I was double charged for an item in store?
Please return to the store location with your original purchase receipt and the credit card used for the transaction. A store associate will investigate and assist with resolving the issue.
If you are unable to return to the store, please email a clear copy of your original purchase and refund receipt to wecare@uniqlo-usa.com. Once received, we will work with the store to resolve the issue.
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What should I do if I was charged for an item that was missing from my bag?
Please return to the store location with your original purchase receipt and the credit card used for the transaction. A store associate will review the purchase and assist you.
If you are unable to visit the store, please contact us at wecare@uniqlo-usa.com, and one of our agents will be happy to assist you further.
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What is a Studio / Stylist Pull?
A Studio or Stylist Pull occurs when a stylist, photographer, magazine, or filmmaker purchases items from a store for use in a photo shoot or video shoot. These items are later returned in accordance with the store return policy.
Studio / Stylist Pull requirements include:
The total purchase amount within a one‑week period exceeds $500
The customer confirms the purchase is for a Studio / Stylist Pull
A maximum of 80% of the purchase price is eligible for return if all return policy conditions are met (20% must be kept)
Returns are only accepted at the original store of purchase
Returns made at other store locations will not be accepted
Select stores may require appointments for purchases and returns -
What should I do if I lost a personal item in store?
If you believe you left a personal item in one of our stores, please contact us at wecare@uniqlo-usa.com. One of our agents will reach out to the store location on your behalf to assist with your inquiry.
BY CHAT