1. Uniqlo TOP
  2. Uniqlo Customer Service
  3. Store
  4. Troubleshoot

What should I do if the security tag was not removed from an item purchased at the store?

We kindly ask that you return to the store to have the security tag removed. We do not suggest attempting to remove the tag by yourself as this can potentially damage the item. Please be sure to bring your original purchase receipt. 

If you are unable to return back to the store please contact us at wecare@uniqlo-usa.com and we will partner with the store to get this issue resolved.  

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