What should I do if an item is missing from my order?
If you are missing an item that you ordered, it may have been that the item was not available at the time we shipped your order. We typically send out an email with updates on order details and refund the item not available.
If you have not received a separate email explaining the changes made to your order due to inventory, please contact us via Live Chat with the information below to further assist you.
- Order Number
- Product ID of the item you should have received
You can also contact us via Live Chat with the information requested above.
We will investigate the issue and get back to you as soon as possible.
*If this article did not address your concerns, please ask our ChatBot.
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