1. Uniqlo TOP
  2. Uniqlo Customer Service
  3. Return/Exchange
  4. Store Purchases

What is your store return policy?




U.S STORE RETURN POLICY
 

Merchandise purchased in stores must be returned to the original purchase store location for a full refund to the original form of payment up to 30 days from the purchase date
     ◉ Merchandise will only be accepted in its original condition (new, unused, and unwashed) with tags attached.
     ◉ Packaged items may be returned after the package has been opened; tags must still be attached to the item.
     ◉ Innerwear cannot be exchanged or returned due to our strict hygiene policy.
     ◉ Items marked Final Sale may not be returned or exchanged
     ◉ Refunds will be issued back to the original form of payment.
     ◉ Alteration fees are non-refundable.


*Returns will not be accepted without an original purchase receipt. Returns made with a gift receipt will be returned for a store merchandise gift card.
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FOR DIRECTIONS ON HOW TO PROCESS A MAIL IN RETURN TO STORE click here.
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U.S STORE EXCHANGE POLICY

 

    • If you are looking to exchange your item for the same item in just a different size/color, you may go to any UNIQLO store that has the item available, within the 30-day exchange window. The item must be in its original condition, unworn and unwashed for the store to accept the item for an exchange. No receipt is needed for this process to be completed.
         (This applies to both in store and online orders).
 
    • If you are looking to exchange your item for a completely different item, you must go to the original store of purchase within the 30-day exchange window. Please note, you must provide the original receipt and the item must be in its original condition, unworn and unwashed for the store to accept the item for an exchange.
      (This applies to only in store orders. Online orders cannot be exchanges for a different item in store).


.* Items may only be returned, exchanged, or price adjusted within the country where purchase was made.

* Items purchased in the contiguous United States may not be returned, exchanged, or price adjusted in Hawaii, and items purchased in Hawaii may not be returned, exchanged, or price adjusted in the contiguous United States.


* UNIQLO reserves the right to limit or deny returns or exchanges.

Final Sale:
Items marked Final Sale may not be returned or exchanged
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