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Q. What is your return policy for online orders?

COVID-19 Updates:
In light of the challenges posed by COVID-19, we’ve adjusted our fulfillment center practices to ensure we're able to complete all orders and order returns in a way that protects the safety of our valuable distribution center associates. As such, some order returns may experience delays of longer than expected processing time. We thank you for your patience and understanding during this time and will continue to do our best to process your return.


U.S Online Return Policy:


Returning to Warehouse:

Merchandise purchased on www.UNIQLO.com must be returned to our warehouse within 60 days of the order date found on the packing list.

Merchandise will only be accepted in its original condition (new, unused and unwashed) with tags attached. Packaged items may be returned even after the package has been opened; however, tags must still be attached to the item. 

To ensure timely processing, please be sure to include your return form in your return package.

Refunds will be issued back to the original form of payment.

Please allow up to 14 business days from when we receive the items in our warehouse for your account to be refunded. We will send you an email once we have completed the refund process.

Please note: Items purchased online may not be returned, exchanged or price adjusted in Hawaii.


How do I return my online order?

Please click here for directions on how to return your online order. 


Returning Online Order to Store:

Online orders purchased through PayPal, ApplePay, or Instagram will receive merchandise credit if returned in store. To receive a refund to the original form of payment, the online order must be returned to the warehouse. 

Please note: You will need the original form of payment and your order return form in order to complete your return in store. 

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