1. Uniqlo TOP
  2. Uniqlo USA Customer Service
  3. Return/Exchange
  4. Online Orders

What is your Exchange & Return policy for online orders?




ONLINE EXCHANGE POLICY

- Merchandise purchased on UNIQLO.com can be exchanged within 30 days(*) of the order date. *60 days if purchased between 11/6/2023 - 12/24/2023, both online and in store. 
- Exchanges will only be accepted for the same product in a different color or size.
- Products must be unwashed, unworn and with all tags attached.  

To exchange:  Please return the unwanted products to our warehouse and place a new order.
You will be charged a $7 Return Shipping Fee. You will not be charged for Shipping on the Exchange order. 
In order to deliver the exchanged product(s) without waiting for the returned product from the customer, we will settle the product price at the time of the exchange application. The only available payment method for our Exchange Application is a credit card.
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FOR INSTRUCTIONS ON HOW TO PROCESS AN EXCHANGE for ONLINE ORDERS please click here
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ONLINE RETURN POLICY 

Items must be returned within 30 days (*) of purchase date, unworn, unwashed with tags attached.
We cannot issue refunds/returns for online orders at any of our stores, except if the order is paid with the Pay In-Store option.
*60 days if purchased between 11/6/2023 - 12/24/2023, both online and in store. 

We cannot issue refunds or returns for online orders at any of our stores, except if the order was paid with the Pay In-Store option.
If paid with: 
Pay In-Store option returns can only be accepted at the UNIQLO Store location store where the payment was completed.
Credit Card / Debit Card / Klarna / PayPal / Apple Pay option returns can only be accepted at our warehouse via mail with our Prepaid Return Label/QR Code.

To view instructions on how to process a return for Online Orders, please click here

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FOR INSTRUCTIONS ON HOW TO PROCESS A RETURN for ONLINE ORDERS please click here
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ONLINE RETURN POLICY [KLARNA] 

If you need to return part or all of your order, Klarna will issue you with a new statement.
Simply follow UNIQLO’s return instructions and make sure items are within UNIQLOs return policy.
Make sure to take note of the return tracking number.
Log into your Klarna account, select “Report a Return”, and they’ll pause your statement.
As soon as UNIQLO has processed your return, Klarna will send an adjusted invoice.

If you have paid for your order with a card, the refund will be made to the same card.
Returned or canceled orders should first be registered with UNIQLO.
Once we have received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you’ve made a partial return.


With a full return, Klarna shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app. For other Klarna FAQs click here.

FEES

- Alteration fees are non-refundable
-Shipping fees are non-refundable.
- A $7 Return Shipping fee will be deducted from the refund amount to cover the cost of the return shipping.
This is a one-time fee per order, not per item.

You can return multiple orders in the same box, just make sure to include the return labels along with the items.
If the return label for each return application is not included, the refund may not be issued. 

 

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