How can we help?

Table of Contents
*ONLINE EXCHANGE POLICY
*ONLINE RETURN POLICY
*Related FAQ Articles

Exchange Deadline

Merchandise purchased on UNIQLO.com can be exchanged within 30 days of the shipment date. 
- Exchanges will only be accepted for the same product in a different color or size.
- Products must be unwashed, unworn and with all tags attached.  

Exchange Information

• Credit Card is the only payment method available for Exchange orders.
• You will be charged a $7 Return Shipping Fee (plus applicable taxes in select states). You will not be charged for Shipping on the new Exchange order. 

Products that Cannot be Exchanged or Returned

• Products that have been used or washed
• Items that are scratched, damaged, dirtied, or soiled
• Products that have been hemmed or altered
• Items that were marked as final sale.
• Items missing accessories or with damaged/soiled accessories
• Undergarments, including underwear and bras
• Used clothing sold at RE.UNIQLO, and items that have undergone repair services

Additional items required for exchange/return

Accessories may vary depending on the product.
As long as all accessories are present, we will accept returns even if the product has been opened or removed.

• Price tags (paper tags with barcodes and prices)
• Packaging (zip-type plastic bags, paper tags or cardboard with the product name printed on them, paper packaging that comes with underwear or shorts, etc.

Return Deadline

Items must be returned within 30 days from when the order is shipped. The items must be unworn, unwashed with tags attached.
We cannot issue refunds or returns for online orders at any of our stores, except if the order was paid with the Pay In-Store option.

How to Return

If paid with: 
・Pay In-Store option returns can only be accepted at the UNIQLO Store location store where the payment was completed.
・Credit Card / Debit Card / Klarna / PayPal / Apple Pay option returns can only be accepted at our warehouse via mail with our Prepaid Return Label/QR Code.

FOR INSTRUCTIONS ON HOW TO PROCESS A RETURN for ONLINE ORDERS please click here. 

Please check the FAQ page below for additional information.