1. Uniqlo TOP
  2. Uniqlo Customer Service
  3. Return/Exchange
  4. Online Orders

What is your return policy for gift returns?

If you wish to return an item that you received as a gift, you have two options available: 

◉ If you received a gift receipt with your item, you may return the item for store merchandise credit or you may exchange the item for a different size or a different item.  

◉ If you wish to return a gift received from an online order, we will have to credit the sender’s credit card for the cost of purchase. For instructions on how to return an online order, please click here.

Please note: When exchanging in store all merchandise must be in its original selling condition and include the original product packaging, tags, and labels.

Exchanges without an original purchase receipt will only be accepted for the same item in a different color or size.

[Final Sale]  Items marked Final Sale may not be returned or exchanged.


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