How can we help?

How long does it take to make a t-shirt?

From start to finish, it is about a 10 minute process (this includes printing time and heat press time).

What are your design guidelines?

Design Guidelines
Please make sure that your submitted design does not
include the following prohibited content. We may not be
able to accept orders depending on your design.

Unauthorized contents that infringe on third party rights:
-Names, portraits, photographs, and/or other contents of celebrities, entertainers, and famous characters
-Photographs of other individuals (person identifiable)
-Names, brand names, logos, and/or other contents which express famous companies and famous brands

Inappropriate, immoral content:
-Indecent or vulgar language or content.
-Content that causes disgust, discomfort, or anxiety
-Content that damages the reputation or could cause other harm to a third party.
-Antisocial content.
-Political content.
-Other content that we deem to be inappropriate..

What is the customer journey for UTme! in the store?

Step 1: Choose the customization type on the iPad. The options include picture, text, paint, or sticker.
Step 2: Choose your preferred design or designs. You can choose from all the available designs.
Step 3: On the designing screen, place your stickers/images. You can adjust the size and placement of the content, as long as you remain within the borders. It is important to keep the content inside the borders to ensure the full content is printed. You can also place multiple stickers from the same series!
Step 4: Add effects (optional) such as auto-layout, splash, or glitch.
Step 5: On the final order screen, hit purchase & notify the UNIQLO employee that your shirt is ready to print!

How do I get my personal image onto the t-shirt?

You can email the official UTme! email address that will be made available at the UTme! section in the store. The staff member will assist you in downloading the image so that you can print it onto the T-shirt.

Please note that there are design guidelines for this service and we may not be able to accept orders depending on the design provided. We ask that you visit the main page for additional details. 

Which stores is it available?
The UTme! service is available at 10 of our UNIQLO Locations: 

- UNIQLO SoHo (NYC)
- UNIQLO 5th Avenue (NYC)
- UNIQLO Dallas Galleria (Dallas)
- UNIQLO Westfield UTC (San Diego)
- UNIQLO Memorial City (Houston) 
- UNIQLO Ala Moana (Honolulu)
- UNIQLO Disney Springs (Orlando)
- UNIQLO State Street (Chicago)
- UNIQLO Newbury Street (Boston)
- UNIQLO Pine Street (Seattle) 
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What kind of T-shirts do you offer?

We offer 100% cotton T-shirts only in color white.
Adults' sizes come in short and long sleeves options, while kids' sizes are short-sleeves only.

What sizes are available for the UTme! T-shirts?

For Adults: XS, S, M, L, XL

For Kids: 3-4Y, 5-6Y, 7-8Y, 9-10Y, 11-12Y, 13Y

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For additional details, especially the local artists that we partner with, we ask that you please visit the main page for our UTme! Custom Print Service here!