Information regarding Virtual Waiting Room
Overview
To manage high website traffic, we've implemented a Virtual Waiting Room. When our site experiences a surge in requests, you'll be directed to the Virtual Waiting Room, which will smoothly guide you through the process until access is available.
※ There is a time limit. For details, please click here.
Please Note
- If you are viewing this page within the UNIQLO app, a separate browser window will open. Please return to the UNIQLO app screen after browsing, as your order may become invalid if you do not return within the time limit.
※Please do not use the back button on the browser site. - Waiting times are estimates only and may vary depending on the website traffic.
- When the designated start time arrives, you'll be guided to the online store in a predetermined order. Your initial position in the pre-queue is randomly assigned through a lottery system. After the pre-queue phase concludes, your position in the waiting room will be based on the order you joined the pre-queue.
※We are unable to guarantee product availability. Customer service agents are unable to give you an accurate wait time. - When it is your turn, you will hear a notification sound if you are using a web browser. There will be no notification email.
- If a certain amount of time passes after your turn your order will be invalidated. You will need to rejoin the queue.
- If your browser’s cookie settings are disabled, please enable them.
※If cookies are not enabled, you may not be able to navigate to the site properly. - If you use the browser’s private or incognito mode, the order may not be successfully placed. We recommend using the normal version of the browser.
Steps for Ordering
① Launch Countdown (Pre-Queue) Page
A countdown time will display, leading you towards the start of the sale or collaboration. Once the timer reaches zero, you will be placed in line.
② Join the Queue! (Waiting Room Page)
You will be placed in line based on when you joined the queue. Waiting times are estimates only. Waiting times may vary depending on the site’s congestion. Once the event has launched, the sign will display “You are now in line for [Event Name].” A status bar will provide an estimated wait time before you can start purchasing.
When it is your turn, you will be automatically directed to the online store. There will be no notification by email. Depending on your settings, a notification sound may be played in your browser.
If a certain amount of time has passed since your turn, your place in the queue will be void. Please go to the online store and add the items to your cart within the time limit.
*Please check the actual waiting page for the time limit. If you exceed the time limit, you will need to queue again.
Q&A
What happens if my turn arrives and I do not access the product page for a certain period of time?
A. Your turn in the queue will expire and you will need to rejoin the queue.
What happens if I leave the queue page?
A. If you leave the queue page as long as you return before the queue expiration time you will be able to enter the site. When you return to the site you will see the page below click on the button "Start Shopping" to enter the site.
Will the products go out of stock while I'm waiting in line?
A. Even if you wait your turn, the item may be out of stock. If the item is out of stock, you can sign up for restock notification. For details, click here.
Please Note:
* A restock notification does not guarantee that you will be able to purchase the product.
* There may be cases where the product is not restocked and sales are discontinued.
Is there a time limit to make my purchase once I enter the website from the virtual waiting room?
A. While there's no rush, we encourage you to place your order as soon as possible to ensure the items you want are still available. We can't guarantee stock availability, so selecting your colors and sizes and completing your purchase promptly will increase your chances of a successful order.
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