Q. My order did not come with a return label or form; can you send a new one?

To obtain a return label, please click here. Once you enter your order number and *billing* zip code, you'll be able to print out a return label and return form.

Step 1: Go to input your order number and billing address zip code. Then Next.
User-added image

Step 2: Select the items you wish to return by clicking on the item image box.

-A window will open prompting you to select the reason for return your item/s. Select reason, click Next.

User-added image

Step 3: Select if you are using a prepaid label or carrier of your choice.

- Selecting the prepaid option will take you to file of a return label and form. Both need to be printed, the return form will be place in the package and the return label placed on outside of package.

-Selecting "Use carrier of your choice" will take you to a file for just a return form. 

User-added image

Depending on your selection on the last screen you will either have a label and return form (Use a prepaid shipping label option) or just a return form (use carrier of your choice option) pop up. 

Please note: 

If you're returning multiple orders in one package, please be sure to include each individual return form in the package. 

Please include your return form to ensure timely processing.
*To view images larger, please right click the image you would like to view larger and click on open in new tab or open in new window.*

Was this article helpful?

We're sorry that this article did not address your question. We'd love to know how we can improve your future experiences. All of the feedback you provide in the below section will help us better meet your needs.
let us know your opinion on this article.
*If this article did not address your concerns, please ask our ChatBot.