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What is In-Store Pick-Up? 

In-Store Pick-Up provides you with a more convenient way for you to pick up your UNIQLO online orders, giving you full peace of mind as to when you will receive your order without having to worry about not being home and missing the delivery. Plus, having your order shipped to the store is free of charge. 

Our online store offers a much more extensive range of products that are not available in stores, such as extended sizes (in select products), custom shirts, and the UNIQLO maternity and baby ranges of products. While these are not available in store, you can use our In-Store Pick-Up service to place orders for these items and product ranges. All details of the service are listed below. 

In-Store Pick-Up is available in select UNIQLO stores, with more store locations coming soon. Simply enter your zip code at check out to select your nearest store.  

Please note: When selecting  “Free Ship to Store” at checkout, some store locations may be temporarily unavailable due to high demand or limited storage space. 

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How does it work?

For In-Store Pick-Up Orders: Go to UNIQLO.com and start shopping. Choose the Free Ship to Store option at checkout. Pick-up your order in store as early as three business days later. You will be notified via email once your package arrives in store.

For Order & Pick Orders: Go to UNIQLO.com and start shopping. From the product page, use “Find in Store” to confirm in-store item availability and then click “ORDER & PICK” on the desired pick-up location. Pick-up your order in store as early as 2 hours. You will be notified via email once your package is ready for pick-up.
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How much does it cost?  

 
In-Store Pick-Up is FREE. There is no cost to you. You'll get free shipping on all In-Store Pick-Up orders. 
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What happens if I do not pick-up my order?  

 
Your items will be delivered to the UNIQLO store of your choice within 7 business days. Once delivered to the store, you will be notified via email once your order is ready to be picked up and from that date, you will have 7 calendar days to retrieve your package. A pick-up reminder email will be sent on the 5th day. At this time, we are unable to extend the pick-up time for your In-Store Pick-Up. If you do not pick up your order within 7 calendar days, your order will be returned to our warehouse for a refund to be processed back to your original payment method. Note that this can take up to 28 days.
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Can I place an In-Store Pick-Up Order during Holidays? 

 
All In-Store Pick-Up orders placed before or on a holiday, during inventory days, or during days in which stores are holding special events will require an additional business day to the estimated delivery date. 
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Why is the store that I want to select for In-Store Pick-Up not showing up at checkout? 

 
If the store is not available for "In-Store Pick-Up", the store is currently not offering that option at this time. Please select another store close to you or try again tomorrow.  
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Will I be notified when my order arrives in store?  

Yes, you will receive an email notification once your order arrives in the store and is prepared for pick-up. 
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What should I bring to pick-up my order?  

 
Please bring your pick-up email and a photo I.D. to pick-up your order. When you arrive at the store, please speak to a store associate to assist you with picking up your order. 
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How long do I have to pick-up my order from the store?  

Once the order is delivered to the store, you have 7 calendar days to retrieve your package. A pick-up reminder email will be sent on the 5th day. At this time, we are unable to extend the pick-up time for your In-Store Pick-Up. If you do not pick up your order within 7 calendar days, your order will be returned to our warehouse for a refund to be processed back to your original payment method. Note that this can take up to 28 days.
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Can I cancel my In-Store Pick-Up order?   

 
Once your order is placed, we do our best to prepare it for shipment immediately. After you select "Place Order", we are systematically unable to cancel or modify your order. We apologize for any inconvenience this may cause.

Alternatively, after 7 calendar days, your order will be shipped back to our warehouse for a refund. All refunds will be returned to the original form of payment. Please note that it can take up to 14 business days from when the items are received in the warehouse and an additional 3-5 business days for the refund to reflect in your account. Please note that your refund will come from Uniqlo.com and not your selected pick-up location.
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I never received confirmation that my order was ready for pick-up. 

  
No need to worry! It can take 7 business days for the items to be delivered to the store and an additional 3 business days for the store associates to prepare your order. If it's been more than 10 business days since your order was placed, please contact us through Live Chat and one of our agents will be more than happy to further assist you! 
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I did not pick-up my order, but I have not received a refund yet.  

Once the order is delivered to the store, if you do not pick up your order within 7 calendar days, your order will be returned to our warehouse for a refund to be processed back to your original payment method. Note that this can take up to 28 days.
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I went to pick-up my order and they did not have all of the items I ordered; can I be refunded?  

 
Please contact us through Live Chat and an agent will be more than happy to get this issue resolved! 
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The item I received in my In-Store Pick-Up order was wrong.  

 
Please contact us through Live Chat and we will handle this issue accordingly. 
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Can someone else pick-up my order from the store? 

Yes, you or your authorized representative would just need to present the Ready for Pick Up Email that contains the Order Number or Membership ID associated with the order when collecting your order from the store. 
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Can I extend my pick-up time?

At this time, we are unable to extend the pick-up time for your In-Store Pick-Up.

Once the order is delivered to the store, if you do not pick up your order within 7 calendar days, your order will be returned to our warehouse for a refund to be processed back to your original payment method. Note that this can take up to 28 days.