How can we help?

How does it work?
Can I extend my pick up time?

What is In-Store Pickup? 

UNIQLO's In-store Pick-Up service allows customers to place online orders and pick them up at selected UNIQLO stores. This service provides convenience and peace of mind, as customers can choose a time to pick up their orders without worrying about missing a home delivery. *Some UNIQLO store locations may be temporarily unavailable due to high demand or limited storage space.  

How does it work?

For In-Store Pick-Up Orders:
1. Go to UNIQLO.com and add your favorite items to your cart. 
2. Select "Pick Up In Store" option at checkout. 
3. Enter your Zip Code and select the UNIQLO Store you would like to visit to pick up your order. *You will be notified via email once your package arrives in store.
*UNIQLO Ala Moana store is currently unavailable for in-store pickup orders, including Order&Pick services.

How much does it cost?  

In-Store Pickup is FREE. No shipping fee on In-Store Pickup orders.

Why is the store that I want to select for In-Store Pick-Up not showing up at checkout? 
Some UNIQLO store locations may be temporarily unavailable due to high demand or limited storage space. Please select another store close to you or try again tomorrow. 

Will I be notified when my order arrives in store?

Yes, you will receive an email notification once your order arrives in the store and is prepared for pick-up

What should I bring to pick-up my order?   

When you arrive at the store, please speak to a store associate to help you pick up your order. Please bring the following for pick up procedure: 
- Ready for Pick Up Email
- A Photo ID
 

Can someone else pick up my order from the store? 

Yes, you or your authorized representative would just need to present the Ready for Pick Up Email that contains the Order Number or Membership ID associated with the order when collecting your order from the store. 

Can I extend my pick-up time?

Yes, if you need more time to pick up your order, you can request a one-time extension for another 7 calendar days as long as your order is within the pickup time frame.

To request an extension, please contact us via Chatbot button below during business hours and type "Extend my order." One of our agents will be happy to assist you.

Please have your order number ready when you contact us. Depending on the date of contact, we may be unable to extend your order.

If you don't pick up your order within 7 calendar days of the delivery to the store, a refund will be processed back to your original payment method. Please note that the refund may take up to 14 days to be processed. 

If you cannot pick up your order within the given timeframe, your order will be processed for a refund. Please note that the refund can take up to 14 days to be processed.

If you wish to extend the pickup time frame, please chat below

Need help with your In-Store Pickup Order?
Click here to start a chat.

Once your order arrives at the UNIQLO store of your choice, you will receive an email notification that your order is ready for pick up. You will have 7 calendar days to retrieve your package from the store. On the 5th day, we will send you a reminder email to pick up your order. 

If you cannot pick up your order within the given timeframe, your order will be processed for a refund. Please note that the refund can take up to 14 days to be processed.

If you wish to extend the pickup time frame, please refer to the “Can I extend my pickup time?” section above. 

Can I cancel my In-Store Pick-Up order?  

Once your order is placed, we do our best to prepare it for shipment immediately. After you select "Place Order", we are systematically unable to cancel or modify your order. We apologize for any inconvenience this may cause. 

Alternatively, after 7 calendar days, your order will be shipped back to our warehouse for a refund. All refunds will be returned to the original form of payment. Please note that it can take up to 14 business days from when the items are received in the warehouse and an additional 3-5 business days for the refund to reflect in your account. Please note that your refund will come from Uniqlo.com and not your selected pick-up location.

I never received confirmation that my order was ready for pick-up. 

No need to worry! It can take 7 business days for the items to be delivered to the store and an additional 3 business days for the store associates to process your order. If it's been more than 10 business days since your order was placed, please contact us through Live Chat and one of our agents will be more than happy to further assist you! 

I did not pick-up my order, but I have not received a refund yet.  

Once the order is delivered to the store, if you do not pick up your order within 7 calendar days, your order will be returned to our warehouse for a refund to be processed back to your original payment method. Note that this can take up to 28 days.

I went to pick-up my order and they did not have all of the items I ordered; can I be refunded?  

Please contact us through Live Chat and an agent will be more than happy to get this issue resolved! 

The item I received in my In-Store Pick-Up order was wrong.  

Please contact us through Live Chat and we will handle this issue accordingly.