Q. How do I return my online order

For international orders please click HERE.
For more answers on international orders common questions, click 


Online purchase returns with prepaid shipping label 

To return items using a prepaid label, please click here. Select "Use a Prepaid Shipping Label" on the final step, print the return packing list and shipping label, and repack the items (including all original tags). Please affix the printed prepaid return label to the outside of the box and drop it off at any United States Postal Service or FedEx location, or include it with your outgoing USPS mail.

Please note: $7 will be deducted from the refund amount to cover the cost of return shipping. Shipping costs and alteration fees will not be refunded. You can track the status of your return here.

How to process a return on for an online purchase.

Step 1 :
Go to input your order number and billing address zip code. Then Next.
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Step 2: Select the items you wish to return by clicking on the item image box.

-A window will open prompting you to select the reason for return your item/s. Select reason, click Next.

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Step 3: Select if you are using a prepaid label or carrier of your choice.

- Selecting the prepaid option will take you to file of a return label and form. Both need to be printed, the return form will be place in the package and the return label placed on outside of package.

-Selecting "Use carrier of your choice" will take you to a file for just a return form. 

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*To view images larger, please right click the image you would like to view larger and click on open in new tab or open in new window.*


Returns on your own 

Online Order: To return items by mail using a carrier of your choice, please go to Select "Use the Carrier of Your Choice" on the final step, print a return packing slip, repack the items (including all original tags), and ship them back at your own expense. Please note: shipping costs and alteration fees will not be refunded.

Our address is:
UNIQLO Returns 
9000 Rand Blvd. Building 7
Philipsburg, NJ 08865

**Please note: In person returns to our warehouse are not accepted.**

In Store Purchase: At this time we only accept returns to our warehouse for merchandise purchased from If you would like to return an in-store purchase by mail, please email customer service at for a mail-in return form. You can choose your preferred carrier at your own cost when returning a store purchase by mail.


When do I receive my refund once the item is at your warehouse?

It can take the warehouse up to 14 business days to process your return once they receive the order. You will receive an email confirmation once your return has been processed. The funds will be credited back to your original form of payment within 3 to 5 business days, thereafter. 

You may also check the status of your return on if your return was set up through this portal.

Please note: 

  • Please remember when returning an online purchase the return policy is it must be returned within 30 days of purchase.
  • Please be sure to include the return form to ensure timely processing.
  • Please record your tracking number.


Final Sale
Items marked Final Sale may not be returned or exchanged


How can I make a return without an order number on the package?

When placing an order, you recieve an order confirmation or shipping confirmation email containing the order number and the billing information entered for the order. Please use this as your invoice if you have not recieved a physical slip with your package and follow normal return policy with your UNU (Uniqlo) number. 

Additionally, if you have an account, you can also log into your account and check Order History from there for order detail information.


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