1. Uniqlo TOP
  2. Uniqlo Customer Service
  3. Return/Exchange
  4. Online Orders

How do I return my online order

For international orders please, click HERE.
For more answers on international orders common questions, click HERE.

Purchases made on UNIQLO.com cannot be returned to store locations. They must be returned to our warehouse via mail.

Online purchase returns with UNIQLO Prepaid Shipping Label

We have two options for UNIQLO Prepaid Shipping Labels. These are the Easy Drop-Off and Ship with FedEx options.
To start the returns process, please click here
For the Easy Drop-Off option
1. Log In with your Order Number and Billing Zip Code.
2. Select the items you wish to return.
3. Select 【Easy Drop Off】
4. Select the closest Drop Off Location from the menu listed.
5. Print the UNIQLO Prepaid Return Label and Packing List and repack the items.
6. Bring your labeled package to the selected Drop Off Location and we'll mail it!
For the Ship with FedEx option 
1. Log In with your Order Number and Billing Zip Code.
2. Select the items you wish to return.
3. Select【Ship it Back】
4. Select【 Ship it Back with FedEx】
5. Print the UNIQLO Prepaid Return Label and Packing List and repack the items
6. Please affix the UNIQLO Prepaid Return Label to the outside of the box.
7. Drop it off at any United States Postal Service or FedEx location, or include it with your outgoing USPS mail.

Please note: $7 will be deducted from the refund amount to cover the cost of return shipping. Shipping costs and alteration fees will not be refunded. You can track the status of your return here.

For a visual guide on how to process returns please click here.

In Store Purchase:

In store purchases cannot be mailed back to our warehouse. 
If you would like to return an in-store purchase by mail to the UNIQLO Store location, please contact us here for a mail-in return form. You can choose your preferred carrier at your own cost when returning a store purchase by mail.

When do I receive my refund once the item is at your warehouse?

It can take the warehouse up to 14 business days to process your return once they receive the order. You will receive an email confirmation once your return has been processed. The funds will be credited back to your original form of payment within 3 to 5 business days, thereafter. 

You may also check the status of your return on returns.narvar.com/uniqlo/returns if your return was set up through this portal.

Please note: 
  • Please remember when returning an online purchase the return policy is it must be returned within 30 days of purchase.
  • Please be sure to include the return form to ensure timely processing.
  • Please record your tracking number.

Final Sale

Items marked Final Sale may not be returned or exchanged  

How can I make a return without an order number on the package?

When placing an order, you receive an order confirmation or shipping confirmation email containing the order number and the billing information entered for the order. Please use this as your invoice if you have not received a physical slip with your package and follow the normal return policy with your UNU (Uniqlo) number. 

Additionally, if you have an account, you can also log into your account and check Order History from there for order detail information.
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