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Q. How do I return my online order?

HOW TO RETURN


Returns with prepaid shipping label 


To return items using a prepaid label, please go to returns.narvar.com/uniqlo/returns. Select "Use a Prepaid Shipping Label" on the final step, print the return packing list and shipping label, and repack the items (including all original tags). Please affix the printed prepaid return label to the outside of the box and drop it off at any United States Postal Service or FedEx location, or include it with your outgoing USPS mail.

Please note: $7 will be deducted from the refund amount to cover the cost of return shipping. Shipping costs and alteration fees will not be refunded. You can track the status of your return at returns.narvar.com/uniqlo/returns.

Returns on your own 


At this time we only accept returns to our warehouse for merchandise purchased from UNIQLO.com. If you would like to return an in-store purchase by mail, please email customer service at wecare@mail.UNIQLO-usa.com for a mail-in return form. Please note you are responsible for shipping charges.

By mail using your own carrier 


To return items by mail using a carrier of your choice, please go to returns.narvar.com/uniqlo/returns. Select "Use the Carrier of Your Choice" on the final step, print a return packing slip, repack the items (including all original tags), and ship them back at your own expense. Please note: shipping costs and alteration fees will not be refunded.

Our address is:

UNIQLO Returns
1 Costco Dr.
Monroe Township, NJ 08831


Returning online orders in store


To return merchandise at a UNIQLO store, please go to returns.narvar.com/uniqlo/returns. Select "Bring It to Our Store" on the final step and print the Return Form. Please bring the merchandise along with the original packing slip, printed return form, and credit card used to place the order to the UNIQLO store of your choice. Shipping costs and alteration fees will not be refunded. PayPal, ApplePay, and any orders placed through Instagram will be refunded via a UNIQLO merchandise credit.

When do I receive my refund once the item is at your warehouse?


It can take the warehouse up to 14 business days to process your return once they receive the order. You will receive an email confirmation once your return has been processed. The funds will be credited back to your original form of payment within 3 to 5 business days, thereafter. 

You may also check the status of your return on returns.narvar.com/uniqlo/returns if your return was set up through this portal.

Please note: 

  • Please be sure to include the return form to ensure timely processing.
  • Please record your tracking number. 

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