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Q. How do I return my online order

For your convenience, UNIQLO is offering customers an additional 30 days to return or exchange items purchased from 11/23/2020 through 12/24/2020. This limited-time offer grants customers a total of 60 days from date of purchase to return or exchange merchandise. 

We hope you find something you’ll love this season.


Returns with prepaid shipping label 

To return items using a prepaid label, please click here. Select "Use a Prepaid Shipping Label" on the final step, print the return packing list and shipping label, and repack the items (including all original tags). Please affix the printed prepaid return label to the outside of the box and drop it off at any United States Postal Service or FedEx location, or include it with your outgoing USPS mail.

Please note: $7 will be deducted from the refund amount to cover the cost of return shipping. Shipping costs and alteration fees will not be refunded. You can track the status of your return here.
 

By mail using your own carrier 


To return items by mail using a carrier of your choice, please go to returns.narvar.com/uniqlo/returns. Select "Use the Carrier of Your Choice" on the final step, print a return packing slip, repack the items (including all original tags), and ship them back at your own expense. Please note: shipping costs and alteration fees will not be refunded.

Our address is:
UNIQLO Returns
1 Costco Dr.
Monroe Township, NJ 08831

**Please note: In person returns to our warehouse are not accepted.**

How to process a return on returns.narvar.com/uniqlo/returns.

Step 1 :
Go to returns.narvar.com/uniqlo/returns input your order number and billing address zip code. Then Next.
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Step 2: Select the items you wish to return by clicking on the item image box.

-A window will open prompting you to select the reason for return your item/s. Select reason, click Next.

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Step 3: Select if you are using a prepaid label or carrier of your choice.

- Selecting the prepaid option will take you to file of a return label and form. Both need to be printed, the return form will be place in the package and the return label placed on outside of package.

-Selecting "Use carrier of your choice" will take you to a file for just a return form. 


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*To view images larger, please right click the image you would like to view larger and click on open in new tab or open in new window.*


Returns on your own 


At this time we only accept returns to our warehouse for merchandise purchased from UNIQLO.com. If you would like to return an in-store purchase by mail, please email customer service at wecare@mail.UNIQLO-usa.com for a mail-in return form. Please note you are responsible for shipping charges.

When do I receive my refund once the item is at your warehouse?


It can take the warehouse up to 14 business days to process your return once they receive the order. You will receive an email confirmation once your return has been processed. The funds will be credited back to your original form of payment within 3 to 5 business days, thereafter. 

You may also check the status of your return on returns.narvar.com/uniqlo/returns if your return was set up through this portal.

Please note: 

  • Please remember when returning an online purchase the return policy is it must be returned within 30 days of purchase.
  • Please be sure to include the return form to ensure timely processing.
  • Please record your tracking number.
Final Sale:

Items marked Final Sale may not be returned or exchanged

Click here for information on Holiday Shopping.

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