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Q. How do I return my online order?

HOW TO RETURN

COVID-19 Updates:

At this time, we kindly ask that all items from online orders be returned back to our warehouse using the directions found below instructions. However, if you are unable to mail your return at this time we have made the following exception. For the convenience of our customers who have purchases with a “return by date” which falls within the period when our stores are closed, we will offer a 30-day extension starting from the date our stores open again for merchandise to be returned. This applies to purchases made online as well as in-stores. 

In light of the challenges posed by COVID-19, we’ve adjusted our fulfillment center practices to ensure we're able to complete all orders and order returns in a way that protects the safety of our valuable distribution center associates. As such, some order returns may experience delays of longer than expected processing time. We thank you for your patience and understanding during this time and will continue to do our best to process your return.


Returns with prepaid shipping label 


To return items using a prepaid label, please go to returns.narvar.com/uniqlo/returns. Select "Use a Prepaid Shipping Label" on the final step, print the return packing list and shipping label, and repack the items (including all original tags). Please affix the printed prepaid return label to the outside of the box and drop it off at any United States Postal Service or FedEx location, or include it with your outgoing USPS mail.

Please note: $7 will be deducted from the refund amount to cover the cost of return shipping. Shipping costs and alteration fees will not be refunded. You can track the status of your return at returns.narvar.com/uniqlo/returns.

Returns on your own 


At this time we only accept returns to our warehouse for merchandise purchased from UNIQLO.com. If you would like to return an in-store purchase by mail, please email customer service at wecare@mail.UNIQLO-usa.com for a mail-in return form. Please note you are responsible for shipping charges.
 

By mail using your own carrier 


To return items by mail using a carrier of your choice, please go to returns.narvar.com/uniqlo/returns. Select "Use the Carrier of Your Choice" on the final step, print a return packing slip, repack the items (including all original tags), and ship them back at your own expense. Please note: shipping costs and alteration fees will not be refunded.

Our address is:
UNIQLO Returns
1 Costco Dr.
Monroe Township, NJ 08831

**Please note: In person returns to our warehouse are not accepted.**


Returning online orders in store


In response to the latest developments surrounding the coronavirus (COVID-19), our 50 retail stores nationwide are currently closed until further notice. At this time, we kindly ask that all items from online orders be returned back to our warehouse using the directions found above.  

When do I receive my refund once the item is at your warehouse?


It can take the warehouse up to 14 business days to process your return once they receive the order. You will receive an email confirmation once your return has been processed. The funds will be credited back to your original form of payment within 3 to 5 business days, thereafter. 

You may also check the status of your return on returns.narvar.com/uniqlo/returns if your return was set up through this portal.

Please note: 

  • Please be sure to include the return form to ensure timely processing.
  • Please record your tracking number. 

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