1. Uniqlo TOP
  2. Uniqlo Customer Service
  3. Return/Exchange
  4. Store Purchases

Hawaii Store Return Policy




Merchandise purchased in UNIQLO U.S. store locations can be returned or exchanged at any UNIQLO store within the U.S. for a full refund to the original form of payment up to 30 days from the purchase date. This includes Ala Moana store in Hawaii which previously could not return to the other stores in the US, vice versa.

Returns will only be accepted with an original purchase receipt. All merchandise must be returned or exchanged in the original selling condition, including the original product packaging, tags, and labels. 

We cannot accept returns or exchanges for merchandise sold as final sale or personalized/altered items.
- Alterations fees are also non-refundable.

- Returns will not be accepted without an original purchase receipt.
- Exchanges without an original purchase receipt will only be accepted for the same item in a different color or size
- One-time price adjustments can be made with the original purchase receipt up to 14 days from the purchase date, excluding pre-advertised promotions.

Please note: UNIQLO reserves the right to limit or deny returns or exchanges.
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