How can we help?

・How can I use my gift card?
・Where can I buy a gift card?
・Gift Card Balance Check & Troubleshooting

 HOW TO USE

• HOW CAN I USE MY GIFT CARD ONLINE?

  To use your UNIQLO gift card as a form of payment on your online order follow the steps below: 
  1. Add products to your cart on UNIQLO.com
  2. Head to the "CHECKOUT" page
  3. Click "GIFT CARD" underneath the Order Summary section.
  4. Enter the full Gift Card Number and the PIN
  5. Click on "APPLY A GIFT CARD"
  6. Choose "APPLY ALL" or "INPUT AMOUNT" to specify how much of your gift card you want to use for your order.
  5. When you click the "CONTINUE" button, the specified amount will be deducted from your order total.
  
  Please note: Gift cards can only be redeemed in the country of purchase. Gift cards purchased in Hawaii cannot be redeemed in the contiguous U.S and gift cards purchased in the contiguous U.S cannot be redeemed in Hawaii. Additionally, gift cards purchased online cannot be redeemed in Hawaii stores; however, they can be redeemed on UNIQLO.com and shipped to Hawaii.  

• HOW CAN I USE MY GIFT CARD IN-STORE?

  [For Staff Friendly Cashier]

  Please present the Gift Card to the associate at the cash register.
  If the physical gift card is not present, you can also provide them with the Gift Card Numbers and PIN, if you have them available.

  [For Self Checkout Station]
  Select Gift Card on the screen, then scan the gift card barcode at the self-checkout counter or ask an associate for help.
  
  Please note: Gift cards can only be redeemed in the country of purchase. Gift cards purchased in Hawaii cannot be redeemed in the contiguous U.S and gift cards purchased in the contiguous U.S cannot be redeemed in Hawaii. Additionally, gift cards purchased online cannot be redeemed in Hawaii stores; however, they can be redeemed on UNIQLO.com and shipped to Hawaii.  

 WHERE CAN I PURCHASE A GIFT CARD?

• CAN I BUY A GIFT CARD ONLINE?

  You can now purchase UNIQLO e-gift cards that are available immediately! 
  Gift them in the following two options: 
  1. Send the digital gift card directly to the recipient's email address.
  2. Send the digital gift card to your own email instead of the recipient's, for you to print and hand deliver.
  To buy an e-Gift Card, click here: 

• CAN I BUY A GIFT CARD IN-STORE?

  Yes! You can purchase a physical gift card at any of our UNIQLO Store locations. 
  Click here to find a store near you.

 GIFT CARD BALANCE CHECK AND TROUBLESHOOTING

• HOW CAN I CHECK THE BALANCE OF MY GIFT CARD?

  To check the balance of your UNIQLO Gift Card, you may use the following options:
  [Online]
  Visit our online gift card balance checker.
  Just enter your 16-digit gift card number and PIN, and select 'Check Balance.'
  To check your balance click here
  
  [By Phone]
  Call the toll-free Gift Card Services Hotline at 1-800-987-4061.
  After the prompt, enter your 16-digit gift card number followed by the # sign.
  
  [In Stores]
  Visit any UNIQLO store location, scan the gift card at the self-checkout counter, or ask an associate for help.

• CAN I SPLIT A PAYMENT WITH A GIFT CARD AND A CREDIT CARD?

  Yes! Gift cards can now be used as a payment option on their own or in conjunction with another payment method (such as a Credit Card, PayPal, or using the Pay In-Store feature. Gift cards cannot be combined with Klarna).

• I PURCHASED A GIFT CARD IN-STORE BUT THE BALANCE SHOWS $0

  We kindly ask that you return to the store location with your original receipt and the credit card that was used to make the purchase. One of our store associates will further investigate the issue and resolve it accordingly.
  if you are unable to make it into the store, please contact us via the Live Chat button below and one of our agents will be more than happy to further assist you.
  
  [By Phone]
  Call the toll-free Gift Card Services Hotline at 1-800-987-4061.
  After the prompt, enter your 16-digit gift card number followed by the # sign.
  
  [In Stores]
  Visit any UNIQLO store location, scan the gift card at the self-checkout counter, or ask an associate for help.

• CAN I SPLIT A PAYMENT WITH A GIFT CARD AND A CREDIT CARD?

  Yes! Gift cards can now be used as a payment option on their own or in conjunction with another payment method (such as a Credit Card, PayPal, or using the Pay In-Store feature).