Dear Valued Customers,
Your safety and well-being and that of our employees is our number one priority. In response to the latest developments surrounding the coronavirus (COVID-19), we are temporarily closing our 50 retail stores nationwide starting tomorrow, March 17th until further notice. This is temporary and we are implementing a plan to support our teams during this time.
This is a difficult decision for any business to make, but we believe it is the right thing to do for our community.
We will continue to work closely with our teams and public health officials throughout the country on the best way to navigate the days and weeks ahead, and will share information with you as we move forward together.
In the meantime, we look forward to welcoming you online at uniqlo.com, where LifeWear is always available, and to offer support for customer inquiries via Customer Service, which can be found on our FAQ page here.
Thank you for your understanding and patience during this unprecedented time. We look forward to welcoming you back to our stores as soon as we are able to reopen.
We wish you and your families the very best.
The UNIQLO Team
Due to the latest COVID-19 development, please see additional FAQs specific to the below topics:
Customers who have purchased in stores are able to return unused merchandise for a full refund of the original payment up to 60 days from the purchase date. Our full return policy may be viewed here.
For the convenience of our customers who have orders with a “return by date” which falls within the period that our stores are closed, we will offer a 30-day extension from the time our stores open again for merchandise to be returned.
If your store purchase is currently in-transit to a store location, it may be returned back to you. If your purchase is returned to you, please hold on to the item and resend it upon stores reopening.
Buy Online, Pick Up in Store
For customers with Buy Online, Pick Up in Store orders, please check your email, where communication has been sent from firstname.lastname@example.org in regards to your order and options for delivery or return.
Alterations are currently unavailable for online orders. We apologize for the inconvenience.
Alterations orders currently held at the store can be picked up by customers as soon as the stores are re-opened.
Legal, Privacy, and Information Access