Help

Q. COVID-19 Updates

COVID-19 Updates:

Shipping

We are currently anticipating shipping delays as we work to ensure the health and safety of the teams at our distribution centers. Please know we are monitoring the situation closely and will post updates as changes arise. Thank you for your patience during this difficult time.

Online & In-Store Return Policy

In light of the challenges posed by COVID-19, we’ve adjusted our fulfillment center practices to ensure we're able to complete all orders and order returns in a way that protects the safety of our valuable distribution center associates. As such, some order returns may experience delays of longer than expected processing time. We thank you for your patience and understanding during this time and will continue to do our best to process your return.

For the convenience of our customers who have purchases with a “return by date” which falls within the period when our stores are closed, we will offer a 30-day extension from the date our stores open again for merchandise to be returned.

If your store purchase is currently in-transit to a store location, it may be returned back to you. If your purchase is returned to you, please hold on to the item and resend it upon stores reopening.
                                                                                                                                                                                                              
Buy Online, Pick Up in Store

For customers with Buy Online, Pick Up in Store orders, please check your email, where communication has been sent from wecare@uniqlo-usa.com in regards to your order and options for delivery or return.

Alterations

Alterations are currently unavailable for online orders. We apologize for the inconvenience. 
Alterations orders currently held at the store can be picked up by customers as soon as the stores are re-opened.

___________________________________________________________________________________________________________

 

A Message to Our Customers


Dear Valued Customers,
 
Your safety and well-being and that of our employees is our number one priority. In response to the latest developments surrounding the coronavirus (COVID-19), we are temporarily closing our 50 retail stores nationwide starting tomorrow, March 17th until further notice. This is temporary and we are implementing a plan to support our teams during this time. 

This is a difficult decision for any business to make, but we believe it is the right thing to do for our community. 
 
We will continue to work closely with our teams and public health officials throughout the country on the best way to navigate the days and weeks ahead, and will share information with you as we move forward together. 
 
In the meantime, we look forward to welcoming you online at uniqlo.com, where LifeWear is always available, and to offer support for customer inquiries via Customer Service, which can be found on our FAQ page here
 
Thank you for your understanding and patience during this unprecedented time. We look forward to welcoming you back to our stores as soon as we are able to reopen. 
 
We wish you and your families the very best. 
 
The UNIQLO Team

Please check here for the latest news and updates about our response to the COVID-19 situation. 
 

Was this article helpful?

We're sorry that this article did not address your question. We'd love to know how we can improve your future experiences. All of the feedback you provide in the below section will help us better meet your needs.
let us know your opinion on this article.
*If this article did not address your concerns, please contact us by phone or email.