Alterations for In-Store Purchases
Alterations for In-Store Purchases
Alteration services are available for select UNIQLO jeans and pants. We can shorten the pants length only. Once the pants are altered, they cannot be lengthened further and cannot be altered back to their original length. Some stitch options will not be available depending on pants type.
- Cut-off Stitch
- A hem created by cutting the pants to the selected inseam without folding. This provides unique fraying that may continue to fray after washing and wearing. Please trim the frayed threads to your liking.
- Visible (Lock) Stitch
- A standard method that uses single stitching on both the interior and exterior sides of the pants.
- Depending on the length hemmed, traces of removed stitching may remain. In addition, distressed items will lose the distressing effect on the stitched sections.
- Hidden (Blind) Stitch
- Nearly invisible stitching for a neat look. The hem is folded once and finished with a stitch that is almost invisible on the outer side of the pants. Recommended for formal and business wear.
- Chain Stitch
- A classic and traditional stitch commonly used to hem denim and jeans. Made with a chain-style stitch on the inner side and a straight stitch on the outer side of the pants with a double folded hem.
You may visit any UNIQLO store to request an alteration service for Visible (Lock) stitch and Hidden (Blind) stitch on UNIQLO pants and jeans
Altered merchandise not claimed within 90 days of purchase will be donated to the RE.UNIQLO program to be reused/recycled. UNIQLO assumes no responsibility for unclaimed merchandise. Alteration fees are non-refundable.
There are two options to request for alterations for in-store purchase: Self checkout or cashier checkout.
Altered merchandise not claimed within 90 days of purchase will be donated to the RE.UNIQLO program to be reused/recycled. UNIQLO assumes no responsibility for unclaimed merchandise. Alteration fees are non-refundable.
There are two options to request for alterations for in-store purchase: Self checkout or cashier checkout.
SELF CHECKOUT
* You may choose to turn on or off audio and select language type (English or Mandarin Chinese)
- 1. Select “Start”
- 2. Click either “Yes” or “No” to the prompt ‘Do you have the UNIQLO APP?”
- 3. Place items in the RFID area to be scanned and totaled
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-Identify the bottoms to be altered
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-Select the stitch type and fee
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- 4. Click “Next”
- 5. Count the “Number of Scanned Items” shown on screen, then click “Confirm”
- 6. Selects whether shopping bags are required
- 7. Select payment of choice either “Credit Card” or “Gift Card”
- 8. Pay at terminal and finalize payment
- 9. Collect (1) receipt (2) alteration receipt - store copy (3) alteration slip - customer copy from printer
- 10. Call for assistance, the self checkout hosts (SCO) will fill out the (2) alteration receipt & (3) slip
- - SCO host confirms the pickup date and time with customer and fills out necessary information on both alteration receipt and alteration slip
- - SCO host collects pants to be altered
- 11. Take receipts and reconfirm the pickup time with cashier
CASHIER CHECKOUT
- 1. Proceed to the cashier area and check out items for purchase
- 2. Inform the cashier which pants are pinned or state the requested length for pants to be altered
- 3. Request the stitch type and confirm the alteration fee if applicable
- 4. Pay at the cashier
- 5. Confirm the pickup time for finished alterations
- 6. Provide the requested length, stitch type, and contact information
- 7. Take receipts and reconfirm the pickup time with cashier
- - Requested length - “as pinned” or “x inches”
- - Stitch type - lock (normal) stitch, blind (hidden) stitch
- - Pick up date (i.e. 10/29 @ 2PM)
- - Customer information (store copy) - name and telephone number
Do I need to have my pants pinned?
If you do not know what length you would like your jeans/pants altered to, you can try them on in our store fitting rooms and have one of our staff members pin them for you at your desired length. It is advised that you wear shoes during the pinning to get a better idea of the length. Alternatively, if you know exactly what length you would like your jeans/pants altered to, you can inform our staff member your desired length at the cash wrap area when they issue you the alteration slip.
How long will I have to wait for an alteration in store?
Time may vary from store-to-store. We always try to offer same day service when we can, but this is dependent on the volume of alterations a store has to do within a day. Kindly check with a staff member on how long it will take for your alteration to be done.
Altered merchandise not claimed within 90 days of purchase will be donated to the RE.UNIQLO program to be reused/recycled. UNIQLO assumes no responsibility for unclaimed merchandise. Alteration fees are non-refundable.
Altered merchandise not claimed within 90 days of purchase will be donated to the RE.UNIQLO program to be reused/recycled. UNIQLO assumes no responsibility for unclaimed merchandise. Alteration fees are non-refundable.
Can I alter previously purchased UNIQLO pants & jeans (including items bought online)?
Previously purchased pants can still qualify for our alteration services. Please bring your pants and your original receipt to any UNIQLO location. Please note heavily worn, soiled, or other visibility dirty pants may not be accepted.
Can I request a return or exchange for altered pants?
Products that have been altered are not eligible for return or exchange.
Alteration fees are non-refundable.
Alteration fees are non-refundable.
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