What should I do if my payment was completed on PayPal but I never received an order confirmation email?
There is a possibility that your order has failed; however, the authorization hold has not been voided from PayPal. If it has been more than 24 hours from the time you placed the order and haven't received an order confirmation email, please reach out to us via Live Chat with the PayPal transaction ID and the email address associated with your PayPal account. One of our agents will use this information to further assist you.
*If this article did not address your concerns, please ask our ChatBot.
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